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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As Senior Designer you will oversee and take responsibility for the successful delivery of a range of design projects at Lightspeed: research, interaction design, user experience design and service design as well as internal development projects, innovation proposals and related special project activities.

For this role, you should be located in Canada or the US. We offer a choice of fully remote, partially remote or fully office-based work environments (in cities with local offices).

What you’ll be responsible for:

• Owning projects from start to finish, leading UX initiatives including running design sprints to define and explore merchant problems, content mapping, sketching, wire-framing, low and high fidelity prototyping, and leading stakeholder reviews to improve the customer experience;
• overseeing user research and testing - from interviews to surveys to card sorting to unmoderated tests - we give you all the tools and autonomy you need to do the job well;
• providing feedback to your peers to help strengthen your team, helping your teammates to build contextual, strong decision-making skills, and empathy for our users. You will encourage high-quality work without sacrificing speed;
• working closely with our global product design team designing for cross-product, cross-platform foundational features, leveraging and incorporating the domain expertise of team members focused on specific merchant workflows and actions;
• working closely with product management stakeholders, you will reach a shared vision to identify and define new features, collaborating with our UX researchers;
• collaborating with internal disciplines like engineers, product managers, researchers, and front-end developers to explore, build and ship your designs. You will help these other disciplines understand what the value design can bring to a project to ultimately build and ship the best product.

What you’ll be bringing to the team:

• You have experience designing, documenting, and releasing user-centric products;
• expert-level understanding of user experience and interaction design for native mobile and web applications;
• a deep understanding of the end-to-end, iterative design process including how to develop and use design research, job stories, journey mapping, content modelling, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centred design solutions;
• proficiency with current industry design and collaboration tools such as Figma, Sketch, Miro, etc. and have experience with Design systems.

A little bit about you:

• You love the idea of being part of a global team with an open, inclusive, and creative environment;
• you have a strong portfolio that tells a great story and gives insight into the decisions you’ve made during your product creation process;
• you practice user-centric design and are laser-focused on improving the user experience with existing and new functionality;
• you are passionate about solving problems while balancing all facets of the user experience (strategy, research, UI and UX design);
• You have a deep desire to own your work from start to finish, working diligently to improve every facet of the product, while understanding the benefits of collaboration and compromise

Please provide a portfolio of work you're proud of.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and let’s have a chat!

A hint of what’s in it for you:

• Come live the Lightspeed experience...

  • Lots of autonomy, flexible work culture and the option of fully remote work
  • Genuine career opportunities in a company that’s creating new jobs everyday
  • Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
  • Work in a team big enough for growth but lean enough to make a real impact
  • Development of very high traffic products, used at the global scale 
  • Opportunities to learn and expand your skill set
  • Become a valued part of the diverse and inclusive Lightspeed family

  … and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed equity scheme (we are all owners)
  • Unlimited paid time off policy
  • Health insurance
  • Health and wellness benefit of $500 per year
  • Paid leave and assistance for new parents
  • Mental health online platform and counselling & coaching services
  • Volunteer day