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Lightspeed Commerce
Tbilisi, | Full Time
4 Months Ago
IT Technical Support Specialist
Full Time 4 Months Ago
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Lightspeed Commerce is Hiring an IT Technical Support Specialist Near Tbilisi,

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking for an IT Technical Support Specialist to join our global Lightspeed team in Tbilisi.

Our IT Support Team is responsible for providing all employees with the hardware and software they need to perform the best work of their lives, assisting folks throughout the organization with any technical support issues or questions they may have. 

Come and join our Worldwide IT Support crew! Your work will have a direct impact on supporting Lightspeed employees across our offices and remote workers.

What you’ll be responsible for:

  • Identifying, diagnosing, and resolving technical issues (setting up, replacing and fixing hardware and software).
  • Providing access to information resources for our employees. 
  • Ensuring desk, meeting room, and office setups are in working order.
  • Documenting, tracking, and monitoring issues through the service desk.
  • Keeping the IT Asset inventory up to date.

What you’ll be bringing to the team:

  • Customer-first mindset.
  • Ability to listen with empathy.
  • Reliability as a teammate.
  • Troubleshooting skills and excellent follow-through.
  • 2 years of experience with: 
    • GSuite and/or O365 administration,
    • Single Sign-On and Multi-Factor Authentication (e.g. Okta, OneLogin),
    • Service Desk Platforms (JIRA, Zendesk, ServiceNow and etc.),
    • Experience with MacOS is a plus.
  • Excellent written and verbal communication skills, both Russian and English.

What’s in it for you:

  • The chance to join a dynamic and caring global team.
  • Communication, collaboration, creativity, and initiative are praised.
  • Autonomy, flexible work culture, and the possibility of remote work.
  • Amazing benefits & perks, including equity for all Lightspeeders
  • Opportunity to learn, expand your knowledge, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.

Job Summary

JOB TYPE

Full Time

POST DATE

07/29/2022

EXPIRATION DATE

10/23/2022

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The job skills required for IT Technical Support Specialist include Technical Support, Troubleshooting, IT Support, Verbal Communication, Initiative, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technical Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Technical Support Specialist positions, which can be used as a reference in future career path planning. As an IT Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technical Support Specialist. You can explore the career advancement for an IT Technical Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an IT Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technical Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Technical Support Specialist job description and responsibilities

For example, some companies employ Technical Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.

02/08/2022: Anchorage, AK

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

01/21/2022: Orange, CA

Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

01/19/2022: Kennewick, WA

Making recommendations to employees or customers for hardware changes when a computer cannot support a particular software.

02/22/2022: Vineland, NJ

Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

02/21/2022: San Jose, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Technical Support Specialist jobs

Get Familiar with How Technology Works.

01/10/2022: Rochester, MN

Step 3: View the best colleges and universities for IT Technical Support Specialist.

Butler University
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