What are the responsibilities and job description for the Collections Specialist position at Lightspeed Commerce?
Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We are looking for a Collections Specialist to join our team in Montreal. You will be part of the Finance team and be reporting to the Collections Manager. As a Collections Specialist, you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances.Â
What you’ll be doing:
- Making outbound collection calls in a professional manner while keeping and improving customer relations (50 per day).
- Collecting customer payments in accordance with payment due dates.
- Identifying issues attributing to account delinquency and discussing them with management and with Sales Rep.
- Interacting with collection agencies through on-going communication to resolve delinquent accounts.
- Supporting operations by managing customer overdue accounts and collection activities by identifying the accounts delinquent/ Default/Write-off….etc.
- Assisting with daily Cash application.
What you need to bring:
We’re a team of 8 people located in North America, Europe and Asia Pacific. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you!
We're looking for a candidate who has experience with the following:
- 1-2 years of experience in a collection function or customer facing role.
- Excellent written and spoken English and French.
Even better if you have, but not necessary:Â
- Knowledge of the finance industryÂ
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
What’s in it for you?
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day
