JOB TITLE: Customer Account Coordinator

DEPARTMENT: Operations

SUPERVISOR: Managed Services Division Manager

SUMMARY:

The Customer Account Coordinator develops, coordinates, and implements scopes of work for assigned client programs. This position is responsible for understanding and adhering to program requirements and exceeds customer expectations through efficient communication, time management, and program knowledge. The Customer Account Coordinator exemplifies superior quality control via thorough contractor and vendor communication along with continuous monitoring of profitability levels. This position must conform to all corporate policies and procedures, uphold ethical standards, and exemplify corporate values, with an emphasis on integrity and service.

DUTIES AND RESPONSIBILITIES:

• Provides exceptional customer service by being reliable, responsive, and efficient.
• Communicates in a professional manner with vendors and customers in a high-call volume environment.
• Ensures client documents including client profile manuals are complete, current, and stored appropriately.
• Identifies resources needed to implement a work order with a timely and cost-efficient approach.
• Creates and executes work orders with appropriate revisions to meet changing needs and requirements.
• Manages daily workflow and enforces service quality while adhering to the company’s standard operation procedures.
• Works proficiently within ARC; maintaining proper job notes for effective inter-departmental communication.
• Assists in continuous development and maintenance of a high quality, cost-effective contractor network.
• Possesses a clear understanding of the client program, pricing model, and billing procedures.
• Additional job duties/responsibilities as assigned by management.

QUALIFICATIONS AND SKILLS:

Required Qualifications:

• Experience with telephone communications in a customer service-based environment.
• Ability to troubleshoot and resolve client specific problems.
• Ability to maintain a professional presence with all vendors, customers, colleagues, and management.
• Customer service focus with the ability to respond to requests in a timely manner.
• Ability to work in a fast pace environment with several competing priorities.
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
• Outstanding communication and presentation skills (verbal and written).
• Proficient in Microsoft Office Suite.

Preferred Qualifications:

• Associates or bachelor’s degree from an accredited university or college.
• Commercial and/or Industrial lighting experience.

COMPANY BENEFITS:

• Company paid medical and dental premiums for employees on our base plan.
• Paid parental leave.
• Access to vision and other ancillary benefits.
• 401(K) including company match after one year.
• Company paid long-term disability and life insurance.
• Paid time off plus 10 company paid holidays.
• Current hybrid work schedule after successful on-boarding period - (3) days in office and (2) days remote.

WORK ENVIRONMENT:

• Office, cubicle, or workstation.

AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply

Lightserve Corporation is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may by required from day-to-day.