Position: Service Engineer

Reports to: Senior Customer Service Manager

Location: Loveland

Division: Technical/Customer Support

Compensation: $65,000 to $90,000 (depends on experience)

About Lightning

The Lighting team works with forward-thinking fleets to engineer, deliver, and manage full transportation electrification solutions, including vehicles, charging, data analysis, and energy infrastructure.

Lightning eMotors designs and manufactures zero-emission all-electric medium- and heavy-duty vehicles, including delivery trucks, shuttle buses, passenger vans, chassis-cab models, and city transit buses. The Lightning products include best-of-class commercial EVs based on leading legacy platforms like the Ford Transit 350HD passenger and cargo vans, Ford E-450 shuttle bus and cutaway models, Ford F-59 step/food van, Ford F-550 cargo trucks and buses, Chevrolet 6500XD Low Cab Forward model, and 30-foot, 35-foot, and 40-foot transit buses.

Why join Us?

Here at Lightning, we focus on innovation, exceeding expectations, collaboration, integrity in our work, and respect for all.

We are a fast-growing company, and we just went public! This enables us to continue scaling our teams and capabilities while also maintaining our leadership within the commercial electric vehicle market. This is your opportunity to be an integral part of the team, working with like-minded professionals who are dedicated not only to making a difference in our world but also transforming the automotive industry.

About our Headquarters

We are headquartered in the heart of beautiful Northern Colorado!

Loveland is located just 45 minutes north of Denver/DIA; 40 minutes from Boulder; 35 minutes from Rocky Mountain National Park/Estes Park; and only 15 minutes from Fort Collins, the home of Colorado State University. Whether you are an art lover, outdoor enthusiast, foodie, wildlife admirer, big-city dreamer, or just want to get away, Loveland is the ideal location; and Lightning eMotors is grateful to be a part of this wonderful city.

Visit us at: www.lightningemotors.com to learn more about our organization and living in Colorado!

Position Summary

The Service Engineer is responsible for coordinating technical support and technical escalation for clients as well as repair centers. They identify root causes, troubleshoot fixes, and document field failures to improve both service and Lightning eMotors (LeM) product lines. This position develops processes for capturing technical information and participates in design review with engineering to provide input on the serviceability of designs. They provide guidance on the technical training process as well. While this position may not be responsible for the technical writing required for the training material, it is expected that this position will be responsible for the included content and training materials developed as well as delivering that training to our partner service and repair centers.

Travel is expected for this role 50% of the time.

Responsibilities

• Provide technical support and escalation, as well as troubleshooting for clients and repair centers, including both remote and on-site support when necessary
• Mentor and coach technicians in the region to improve skills and capabilities
• Service as a technical support resource, providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events
• Coordinate complex repair plans and field improvements for impacted fleets, including repair tracking, status, and communication. Develop necessary tools for documentation tracking
• Investigate product issues at customer or dealer locations
• Document the results of diagnostic and repair actions
• Create and follow-through on action plans for all field repairs/field campaigns
• Utilize 7-step technical problem-solving process and apply process as LeM service standard
• Serve as Technical Liaison between customer/repair center and engineering; documenting root cause and developing processes to capture field failures and associated technical information
• Participate in engineering design reviews and provide input on serviceability
• Provide guidance and content for technical training process; deliver technical training to service and/or repair centers
• Other duties as assigned

Competencies

• Customer Service: Passion for delivering exemplary service. Ability to establish and maintain effective working relationships with internal and external customers. You should also be collaborative and exhibit a positive attitude toward your work and colleagues.
• Communication: Demonstrated ability to interact respectfully with all colleagues and customers. Clear and concise written and verbal communication skills are essential along with the ability to listen intently to others.
• Time management: Ability to manage multiple priorities simultaneously, meet deadlines, remain organized, and focused on work in a manufacturing environment.
• Flexibility: You should be willing to learn new technologies; and both obtain and maintain technical certifications as needed. Reliability is key as the service team is expected to work occasional evenings, weekend, after-hours, and on-call for scheduled and unscheduled events.
• Initiative: Work independently and identify more effective methods of work operation.
• Safety focused: You should keep safety in the forefront of your mind, demonstrating safe work practices and complying with safety procedures.

What we require: (education, experience, certifications)

• Bachelor’s degree in Mechanical Engineering, Mechatronics Engineering, Controls Engineering, Electrical Engineering, or related field; or equivalent experience in a directly related role
• 2 years of experience as a Controls, Design, Test Engineer, or in a directly role
• Demonstrated experience writing control logic in Simulink, LabVIEW, Raptor, and/or Motohaw
• Demonstrated experience with CAN bus diagnostics and data logging with CANalyzer, PCAN, and/or Kvaser
• Experience with fleet or automotive maintenance, service, and repair
• Experience writing technical documentation

What we prefer: (education, experience, certifications)

• ABET certified degree program
• 3 years of experience as a Controls, Design, Test Engineer, or in a similar role
• Automotive industry experience
• Troubleshooting experience in the field 
• Experience with high-voltage DC systems—PHEV, EV, or FCEV applications are highly preferred
• Understanding of basic EV system architecture and components
• Knowledge and practical application of CAD systems
• Experience turning customer expectations into engineering requirements

Required Travel: 50%

Benefits offered:

Once hired, employees are offered generous benefits package including:

• Medical, Dental, Vision insurance
• Health Savings Account and Health Reimbursement Plan (if enrolled in medical plan)
• 401(k)
• Paid time off (accrued)
• Paid holidays
• Short and Long-term disability
• Life insurance
• Employee assistance program

Equal Employment Opportunity:

Lightning eMotors is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this position and are not to be interpreted as being all-inclusive.