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Front Office Coordinator

Warrington, PA | Full Time
20 Days Ago

Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team! ROLE OVERVIEW We are seeking a reliable and motivated Front Office Coordinator to join the LifeStance team for our Warrington office. This candidate will be responsible for supporting the front office, patients, and clinicians within any assigned site. You will be responsible for patient management, check in/out processes, answering phones, assisting patients in-person and/or remote, including scheduling follow-up appointments, and resolving a variety of issues surrounding patient accounts and patient care issues by providing quality customer service. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, possess professional etiquette, and provide excellent customer service. SCHEDULE 9:00 AM-5:30 PM, Monday-Friday PAY $19hr RESPONSIBILITIES ·       Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service. ·       Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system. ·       Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc. ·       Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection. ·       Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy. ·       Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms ·       Answering emails and Patient Messages via Patient Portal and voicemails ·       Auditing the scheduler daily for appointment cleanup ·       Office upkeep and making sure common space is clean and clutter free ·       General office duties, such as sorting the office mail, scanning documents, and Efaxes ·       Backup support to the Office Lead for the pre-appointment processes ·       All other office duties as assigned by the Office Lead   SKILLS & EXPERIENCE ·       High School Diploma or equivalent; Associate’s degree preferred ·       2 years of customer service care experience; experience in healthcare is highly preferred; experience in a front desk setting is preferred ·       Prior knowledge of OSHA/HIPAA regulations would be advantageous ·       Ability to multitask ·       Ability to work independently and as a team member ·       Strong communication skills, both written and verbal ·       Qualified candidates must be legally authorized to be employed in the United States ·       Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture. ·       LifeStance is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.     LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona. Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare. Our Values: Delivering Compassion - We care for people unconditionally and act with empathy always. Building Relationships - We are collaborative, building enduring relationships to achieve more together. Celebrating Difference - We respect the diversity of every individual’s lived experiences. Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 500 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health. Learn more at www.lifestance.com.

Company Overview

  • Website lifestance.com
  • Headquarters BEAUX ARTS, WA
  • Size 100 - 200
  • Founded 2017
  • Type
  • CEO MICHAEL LESTER
  • Revenue <$5M
  • Industry Healthcare
  • About lifestance health

Skills for Front Office Coordinator

The job skills required for Front Office Coordinator include Customer Service, Scheduling, Front office, Billing, Communication Skills,and Patient Care etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Coordinator. Select any job title you are interested in and start to search job requirements.

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Career Path for Front Office Coordinator

The following is the career advancement route for Front Office Coordinator positions, which can be used as a reference in future career path planning. As a Front Office Coordinator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Coordinator. You can explore the career advancement for a Front Office Coordinator below and select your interested title to get hiring information.

How to Become a Front Office Coordinator

If you are interested in becoming a Front Office Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Coordinator for your reference.

Step 1 Understand the job description and responsibilities of a Front Office Coordinator

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Step 2 Knowing the best tips for becoming a Front Office Coordinator can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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