Associate Operations Manager - F&B

THE ROLE

Reporting to the Senior Director of Operations, the Associate Operations Manager for F&B will be responsible for transitioning new F&B outlets into our portfolio and working directly with onsite teams to improve or enhance financial and operational performance. 

WHAT YOU’LL DO

• Onboard New F&B Outlets into the Life House Portfolio

• Interface directly with onsite teams to transition new F&B outlets into our portfolio 
• Introduce and implement the Life House systems and processes during transition periods
• Provide training and coaching to onsite team members ensuring employees are set up for success post-transition
• Liaise with Life House Asset Management and Finance teams to ensure seamless execution of transition and address any potential risks where relevant

• Ongoing Training & Development of Existing Life House Portfolio 

• Work with onsite teams to train and/or upskill our employee population 
• Assist with roll out of new platforms, processes and trainings

• Spearhead Corrective Action Plans to Enhance Financial & Operational Performance

• Address escalations by digging in to understand the root of the problem and then develop a plan of action
• Coach onsite teams through execution while ensuring the plan of action leads to desired outcomes

• Continuously Develop Expertise in Operational Systems and Processes 

• Build a deep understanding of operational systems and processes, including Gusto, When I Work, MarketMan, Lightspeed and Life House proprietary systems 
• Advance Life House’s operating system by highlighting inefficiencies and opportunities for improvement 

WHO YOU ARE

• 2-4 years of business experience; prior experience in operations and/or team management/training is preferred
• Exceptional time management, organization and prioritization skills
• Excited by leveraging new tech solutions to streamline operations
• Highly articulate, with the ability to adapt and cater to different learning styles  
• Entrepreneurial spirit with a desire to lead change in a fast-paced environment
• This is a remote position and travel will be required 75% of the time. Travel assignments may include serving as interim F&B Manager at assets in our portfolio.