Job Summary

Tooth is, we can't do without you!

Preference for candidates near our LIBERTY offices. 

Oklahoma City, OK, Irvine, CA, Las Vegas, NV, Tampa, FL, OR Uniondale, NY.

*Must have Medicare/Healthcare experience

The Client Success Manager (Contract Manager - Medicare) at LIBERTY leads our most valued clients in the Healthcare industry. The successful Client Success Manager (Contract Manager - Medicare) should drive communication and build long-term relationships to achieve client retention and satisfaction that produces positive business outcomes.

Job Summary Details

• Works jointly with other Client Success Managers & Account Executives to proactively develop and maintain positive business relationships with the corresponding accounts key decision makers.
• Resolves day-to-day account service issues directly or by coordinating with the internal stakeholders to a solution- quickly, efficiently, timely and accurately. Monitors accounts to identify potential problems and work with functional areas to avoid and/or resolve issues.
• Collaborates with Business Development team to identify and grow opportunities. Uses client feedback to improve customer experience.
• Develops an understanding of each client's business, market and priorities. Aligns internal activities with the clients business strategies and goals.
• Oversees the development of client reports and works with the Account Associates to coordinate report delivery with appropriate staff.
• Represents LIBERTY at health fairs and attends client functions as necessary.
• Perform other duties as assigned.

Qualifications

Education/Experience

• 4 Year Bachelor's Degree or equivalent experience is required.
• 2 - 5 years client management experience interacting with various roles and levels
• 2 - 5 years project management background, with Account Management-related experience
• Medicare/Healthcare experience is highly preferred

Specific Skills/Knowledge

• Excellent verbal and written communications skills. Skilled at presenting to both small and large groups.
• Strong ability to establish effective working relationships within the office and with clients, vendors and others outside the company.
• Extremely organized and motivated.
• Results driven Strong problem solving, critical thinking, research and analytical skills.
• Solid ability to exercise initiative and judgment as well as make decisions within the scope of authority.
• Dental industry knowledge a plus.
• Proficient in all Microsoft Office products.

Sponsorship and Relocation Specifications:

LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.