IT Manager

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city’s skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. Essential Functions and Responsibilities: •Perform tasks necessary to ensure the efficient operation, availability and security of all user endpoints, servers, printers, UPS devices, network devices and telephony Infrastructure. •Perform monitoring, analysis, troubleshooting, and corrective actions for O/S and application patching and Anti-Virus protection updates to all property user endpoints and servers. •Provide lead support for data and telephony device connectivity to an enterprise local and wide area network. Devices to include IP telephones, printers, cameras, user endpoints, wireless access points, and servers. •Maintain an accurate, up to date inventory of all hardware, software and licenses •Maintain training programs to increase user knowledge of systems, use of systems and to ensure a high degree of computer proficiency among end users. •Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintain current system images of all server level endpoints. Perform restoration on local servers to ensure data is protected and functional. •Provide subject matter expertise for hotel business technologies to include POS, High Speed Internet, FTG/VOD, Telephony and PMS interfaces. Ensure maximum uptime of all equipment and services • Maintain cleanliness and excellent condition of equipment, MDF, IDFs and work areas • Partner with Regional IT Leadership and Corporate IT Teams – - Planning and coordination of all IT projects, preventive maintenance, and system upgrades - Review of IT Operating and Capital Budgets - Provisioning of user roles, rights, and access to business applications - IT Equipment Disposal • Engage Vendors and IT Teams to identify, diagnose and resolve all business systems incidents and problems. • Assist with the management and control of departmental budgets to ensure effective budgeting and cost controls are implemented •Develop and maintain relationships with technical vendors, 3rd party business partners and service providers. Ensure service providers perform to contractual SLAs and service obligations. • Interface and communicate effectively across all peer groups for both application and technical areas • Provide oversight for incident, change management and control • Ensure compliance with all corporate policy & procedures and legal requirements related to Hardware & software installation, use and licensing agreements • Respond to administrative requests and responsibilities in a timely manner • Demonstrate a proactive approach towards work activities • Ability to work flexible schedule to include weekends and holidays • 24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service Required: Knowledge of Server Infrastructure - Hardware and Software • Knowledge of User Endpoints, HW /SW – Desktops, Mobile Device and Peripherals • Knowledge of Networking systems to include switches, routers and Access Points. • Knowledge of Windows Operating Systems and Services to include Directory Services, DNS and DHCP • Knowledge of PMS and related interfaces • Knowledge of Retail and F&B POS Systems • Excellent problem and resolution skills SKILLS / EXPERIENCE - PREFERRED • Virtualization and Hyper Converged Technologies. .EDUCATION / CERTIFICATIONS 4 Year Degree 5 Years Experience and a large fast pace hospitality environment Relevant Technical and Business Certifications Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.