Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law. Opening in the fall of 2022, Loews Hotels & Co will welcome the new Loews Coral Gables Hotel. In partnership with Agave Holdings and part of the Plaza Coral Gables development project, the hotel will feature 242 guestrooms, 15,000 square feet of meeting space, event deck with a pool, signature restaurant, lounge and more. Loews Coral Gables will be the second South Florida property for Loews Hotels & Co, building upon the momentum of the 790 room Loews Miami Beach Hotel, a market leader for more than two decades. The Plaza Coral Gables, located just four blocks south of the Miracle Mile, will showcase the hotel, office space, residential units and retail. Job Specific Room Service: Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements Checks all Room Service Orders for accuracy and completeness prior to departing kitchen Delivers Room Service Orders to guestroom in a timely manner Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner Obtains proper charge authorization or payment for orders delivered Completes all necessary paperwork accurately and legibly Picks up soiled Room Service trays and carts from guestrooms and corridors as needed Cleans and maintains Room Service area and equipment Delivers amenities to guestrooms Refreshment Pantry: Inventories guest room Refreshment Pantries to determine consumption by guest Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account Replenishes Refreshment Pantry items consumed Inspect Refreshment Pantry contents and maintains freshness of product Cleans and maintains refreshment pantry appearance to established standards Removes consumed amenity items and/or Room Service trays from guest rooms Completes DND/No Service, inventory and in-house guest list paperwork and reports Communicates discrepancies regarding Refreshment Pantry usage to Captain Restocks and rotates Refreshment Pantry attendant cart supplies Guest Valet: Retrieves orders for processing of guest valet from guest rooms according to hotel policy Verifies accuracy and completeness of information on valet ticket received from guest Completes necessary log entries to record receipt of guest valet order Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner Organizes cleaned and processed guest valet orders for return to guest Inspects and verifies completeness of valet order being returned to guest Returns completed valet orders to guest room according to established hotel procedure Completes required log entry to document return of guest valet order to room Files valet reports appropriately for documentation and review as necessary General: Completes required set up / preparation, at beginning of shift Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business Performs delivery, placement and any required set up of amenities and/or equipment requested by guest Completes assigned closing duties at end of shift Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications High School diploma or equivalent One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation Thorough knowledge of quality food service techniques and standards Exceptional guest service attitude and abilities Ability to lift and carry food service trays weighting 35 pounds Ability to work flexible schedule to include weekends and holidays