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Product Support Engineer
Full Time | Retail 8 Months Ago
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LG Electronics USA Inc is Hiring a Product Support Engineer Near Alpharetta, GA

Summary

  • Product application and competitive strategy, industry compliance initiatives, and contributions to growing the VRF industry in the US market. Working in conjunction with other functional areas (Sales, Operations, and Marketing) across the US CAC team to deliver one message for LG’s customers and help drive growth. Support Product Managers for NPI process and build business cases with opportunity, application and competitive details. Understand, maintain, and help grow our strong, vibrant culture.

Principal Duties And Responsibilities:

  • Product Support Engineering: support field sales with product and applications expertise
  • Support proper product application to field projects through creating applications materials, providing product/applications training to sales and reps, and working with sales and reps on specific applications challenges
  • Work with sales team to identify opportunities to develop strategies and application knowledge that promote sales
  • Analyze, build, and maintain competitive application strategies for existing and new competitive products in the market
  • Develop common stories to promote LG air conditioning products and make it easier to apply them
  • Provide support to other teams in creation and review of catalogs, brochures, submittals, guide specifications, engineering manuals, etc.
  • Support marketing events to promote VRF and single/multi split technology and LG as a viable and preferred manufacturer in the industry
  • Track industry direction and developments in ASHRAE, AHRI, DOE, EPA and other standards and develop strategies for application of products/systems accordingly
  • Work with Platform Management to support Product Development requirements and support Business case creation
  • Support the NPI process by reviewing key product features and data and interacting with LG factory to obtain needed technical data/knowledge

Required Skills

  • Bachelor of Science in ME, EE or equivalent
  • 3-5 years of experience in US applied commercial air conditioning industry
  • Experience in the following would be a plus
  • Technical product applications support
  • Successful history of interaction with factory R&D teams
  • NPI: product definition, product/feature prioritization, product details/operation, strategic application and positioning
  • Global applied commercial air conditioning industry experience a plus
  • Experience with VRF HVAC systems a plus

#LI-GJ1

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

07/31/2022

EXPIRATION DATE

10/25/2022

WEBSITE

goldstarappliances.com

HEADQUARTERS

Englewood Cliffs, NJ

SIZE

<25

INDUSTRY

Retail

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The job skills required for Product Support Engineer include Initiative, HVAC, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Engineer. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Product Support Engineer positions, which can be used as a reference in future career path planning. As a Product Support Engineer, it can be promoted into senior positions as an Industrial Engineering Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Engineer. You can explore the career advancement for a Product Support Engineer below and select your interested title to get hiring information.