Account Manager (Healthcare) Job Description Account managers serve as the liaison between LexisNexis and our customers. Their core priority is addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. The Healthcare Account Management/AM role builds and maintains effective long-term relationships. They strive for a high level of satisfaction with key senior-level decision makers and influencers for an assigned group of accounts. The AM conducts regular status and strategy meetings with the customers to ensure value is delivered and expectations are met. They triage any client issue and coordinate internal solutions presenting the proposed solutions to the client. Account Managers track deliverables against contracts, and compare invoices to delivery reports, to ensure all contracted obligations and terms are being satisfied. AMs track contract renewal dates and terms. They consult with the client to arrive at renewal agreements securing and growing the accounts revenue. Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus. Identifies, develops and typically closes new sales opportunities. Creates demand for the organization's products and services by raising their profile with customers. Achieves revenue targets by increasing revenue spend per account. May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies Responsibilities Recognized as an expert in one or more areas Plans own territory or account approach and has input into colleagues' approaches; manages own and often others' resources Most clients are substantial, high profile accounts spanning broad geographic areas, representing significant revenue and having diverse and complex needs The key metrics this role is measured on include account retention, account health, and revenue growth. The AM identifies, develops, and closes new upsell opportunities in the customer base while uncovering opportunities to advance new product sales. Skills Consultative approach High empathy personality Strong communicator Active listener Results oriented Good business judgement Skilled negotiator Familiarity of Healthcare Market We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120. Please read our Candidate Privacy Policy