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Job Summary
Reporting to the Director Customer Strategy & Experience, VP, the Corporate Customer Experience (CX) Coordinator supports the CX and project teams with CX related tools, standards, training, programs, processes, and initiatives. Facilitates ongoing communications between project teams, operating partner, and the CX team members. Maintains CX records of results and compliance and manage reporting on the same. Maintains a library of resources and master copies of all CX related collateral, training, and other materials; and assists with CX projects and provides day-to-day support to CX business needs and activities.
Incumbent works collaboratively across all stakeholders to support CX-related initiatives, best practices, systems, tactics, and processes that will drive customer satisfaction.
Essential Job Functions, Duties and Responsibilities
The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.
Project coordination
Provides regular monitoring and reporting to inform stakeholders of CX initiatives progress
Supports the CX department in ongoing process management
Supports CX related training initiatives and workshops
Responds to and fulfills project, Winn and CX team requests for information, resources, and materials
Organizes, reports, communicates, archives, and manages progress on CX initiatives
Supports the roll out of CX practices and programs for existing and new projects
Ensures ongoing field and stakeholder movement on assigned responsibilities
Produces regular stakeholder communications such as newsletters, story sharing, etc.
Maintains a CX "information center" of support materials
Administers the tracking of each project's current status in the CX lifecycle
Develop and maintain effective working relationship with all levels of CX stakeholders
Monitors departmental budgeting
Administrative duties for the CX team including business travel management, expense reporting, progress reports, and supporting the administration of systems and programs
Meeting and conference planning
Manages routine administrative and clerical responsibilities
Occasional travel
General Background and Minimum Requirements
Bachelor's degree or equivalent experience preferred
Strong organizational skills
A history supporting multiple initiatives at the same time and in collaborating with multiple stakeholders
Effective communication and presentation skills, with the ability to speak and communicate effectively with various audiences
2 - 3 years of operations management experience preferably in a housing or hospitality environment
Self-driven, motivated, and detail-minded with strong deductive reasoning
Highly ethical
Exceptional working knowledge of MS Office (Excel, Power Point and Access)
Ability to travel occasionally
Please Note: Certain site-based roles may require adherence to additional client requirements to work on site, which may include COVID-19 vaccinations
Lendlease is all about creating places where people feel comfortable in their environment, allowing us all to be the best we can be. We have long upheld the values of - no matter who our people are, where they are from, or what their beliefs are.A diverse and inclusive workplace not only means people feel valued and accepted, it helps build a better, stronger and more innovative Lendlease.
Committed to advancing Equity, Diversity & Inclusion within our workforce, our Americas CEO, Denis Hickey, is a signatory of , the largest CEO-driven business commitment to advance diversity and inclusion in the workplace.
At Lendlease, we are committed to building a better tomorrow, where everyone feels welcome, valued, and respected. #diversity
Lendlease is an equal opportunity, affirmative action employer.
All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.
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Full Time
$69k-89k (estimate)
04/01/2023
05/31/2023