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Customer Support Representative

Lehi, UT | Full Time
11 Days Ago

Job Description

Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 4 million members have joined the Club to help reach their financial goals. We’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us! About the Role At LendingClub, we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values. By joining the Member Engagement team, you will have the opportunity to empower those who strive to achieve financial success. You will be a one-stop shop for our members. You will guide and assist members through their journey to better financial health with LendingClub. In this role, you will experience a dynamic call center experience where we provide best-in-class, nonstop member interactions via phone calls through three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.” What You'll Do Take inbound phone calls for members who need support in completing applications, adjusting payment amounts and dates, completing To-Do lists to get their loans approved – typically leading to 65 - 75 calls per day Listen and seek to understand the member’s goals/loan needs and tailor specific solutions, while providing an empathetic and professional customer experience Simplify complex processes and financial concepts and make it easy for our potential members to grasp Have a strong understanding of financial products/services with the ability to clearly convey product value via phone calls Help members understand their available options and plan what best benefits them Describe and present a full variety of relevant LendingClub products, messages and offers, including driving our members to the digital experience proactively or encouraging them to investigate the full suite of product offerings that could benefit them Pay for the position:  $17.50/hr base monthly performance-based bonuses. Avg earnings $19-20/hr. Schedules (subject to change):  Monday – Friday 6AM- 2:30PM; 7AM-3:30PM; 8:30AM-5PM; 9:30AM-6PM Virtual, Hybrid and In Office options available About You 6 months of call center experience -AND/OR- 1 year with in person customer service experience You are someone who derives joy from interacting with others You love a challenge, and you are motivated by numbers, goals, and metrics along with providing excellent service You are adaptable and think critically when facing problems You are comfortable with technology and capable of handling back-to-back phone calls You can maintain a regular schedule with punctual attendance  You build relationships and focus on customer experiences Virtual (Work from Home) Considerations: LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home): Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work. Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed) Be able to connect directly into your modem/router (not via wifi); ethernet cord provided Be comfortable trouble shooting technical issues without in-person IT support MUST live and work within 75 miles of the LendingClub office hiring this role. While working, it is expected that you are not the primary caregiver to any pets, children or elderly. Working Conditions Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur. What Makes LC different: A great place to build your career We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company. We celebrate individuality Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ , Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community. You are worth it We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes: Generous paid time off 401(k) match up to 4% ($5,000 per year max) Wellness program with cash incentives and more! Perks with purpose We also offer a wide range of onsite perks to help you get the most out of your day. Onsite gym, locker room, showers and a bike room Public Café in the building Onsite barista for made to order coffee, smoothies and teas Light-filled, colorful workspaces that encourage collaboration and innovation Covered parking Basketball courts and open field for sports activities Healthy snacks and drinks Position ineligible for visa sponsorship. Check us out on social media! LendingClub LinkedIn LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.

Skills for Customer Support Representative

The job skills required for Customer Support Representative include Customer Service, Call center, Products and Services, Futures, Flexibility, Promotion etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Support Representative

The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.

How to Become a Customer Support Representative

If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.

Step 1 Understand the job description and responsibilities of a Customer Support Representative

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Step 2 Knowing the best tips for becoming a Customer Support Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Support Representative

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