Leisure Sports Spa Department

Job Description

MASSAGE THERAPIST

MISSION

Create a relaxing spa experience for members and guests. Greet each client with a positive and inviting presence, and assist each individual with any requests they may have. To handle each client in a friendly and professional manner; make each individual feel special. Customize massage services to provide personalized attention, specific to the needs and wants of the individual. 

REPORTS TO

Spa Manager

DRIVERS of SUCCESS

• Personable, Friendly Demeanor
• Customer Service Obsession
• Team Player, Leadership Skills
• Professionalism, Responsibility
• Possession of Physical Skills and Certifications related to Position
• Communication and Selling Skills

PRIMARY RESPONSIBILITIES

• Be prepared and arrive at least ten minutes early for each appointment; start and end on time
• Enthusiastically greet and assist each client in preparation for his/her massage
• Perform massage therapy services professionally, catering to the client’s needs
• Keep massage room clean and stocked for the next client or therapist
• Promote spa specials as well as ongoing services, products and gift certificates
• Strive to create loyal customers and ongoing clients; encourage clients to book continuing and future appointments
• Strive to build a referral business
• Offer parting wishes to all clients as they leave the spa
• Communicate frequently with staff who are maintaining the appointment book to stay aware of any changes to the schedule
• Work closely with other spa staff (i.e., estheticians) to coordinate the delivery of spa package services
• Participate in club programs to promote massage and wellness services (i.e., performing chair massages at a health fair, etc.)
• Maintain required certifications and/or licenses
• Other responsibilities as assigned by the Spa Manager

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

• Write, read, speak, hear and see
• Obtain required licenses and certifications
• Stand for prolonged periods
• Perform massage therapy techniques for prolonged periods
• Set-up and take-down light equipment
• Walk, bend, lift, and carry up to 20 lbs.
• Fold and carry stacks of sheets, towels and robes