POSITION TITLE: Guest Service Representative

JOB CODE: 61005

FT/PT: Part Time

FLSA STATUS: Non-Exempt

At Candlewood Suites®, taking it easy has never been easier. We’re always here to make sure guests have whatever they need, whenever they need it. A spacious suite to call their own with all the facilities they need to make them feel at home, we’re all about easy comforts on the road.

Our locations across the Americas are always growing. And we aim to hire colleagues whose charismatic and good-natured personalities really shine through to help guests keep their routine and feel at ease while they’re on the road. 

1. Enters work place at scheduled time in uniform ready to begin work. Properly clocks in.
2. Ensures prescribed amount of cash is on hand by counting and recording count.
3. Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take message politely and never give out a room number.
4. Properly check in and out guests.
5. Properly handle reservations.
6. Ensure property management computer procedures are correctly implemented.
7. Properly answer guests questions for directions or other needs.
8. Assist with laundry needing completion. Fold linen, dry linen and wash linen as needed.
9. Assist with cleanliness of lobby, corridors and elevator.
10. Additional duties may be added as needed.

EDUCATION: General high school education or better preferred. Must speak, read, write and understand the primary language used in the workplace and by the guests.

EXPERIENCE: One year hotel or customer contact experience preferred.

PHYSICAL: Requires standing, walking, sitting, reaching, grasping, carrying, bending, stooping repetitive motions, visual acuity, hearing, writing and good verbal skills. On occasion may be required the ability to lift up to 15 pounds.

ABOUT THE ORANIZATION: This destination is managed by Leisure Hotels & Resorts. At Leisure Hotels & Resorts, our people define our success, and we work deliberately to grow and foster our internal culture. This cultivation over many years is what sets us apart and how we deliver results. Our fundamentals are rooted in honesty, transparency, fiscal responsibility, and talent management. We seek authentic team members with the same values who genuinely enjoy working with people, want to grow with us, and create unique guest experiences.