Description

Are you ready to have fun at work? Leaps & Bounds Pediatric Therapy is a rapidly expanding, multidisciplinary outpatient private practice in need of a Front Office Assistant. At Leaps & Bounds, the family is the center of our mission, we work together on functional goals, and improve the quality of life for every family we serve. We are a fast-paced campus that offers Physical, Occupational, and Speech therapy services in a traditional clinical setting, as well as our ranch, with the incorporation of the horse as part of a comprehensive evidence-based plan (Hippotherapy).

The Front Office Assistant is responsible for providing patient-oriented service/customer service in a clinical and front office setting. Performing a variety of administration duties including greeting and checking in patients, answering phones, collecting copays and insurance payments, processing paperwork and all other related duties in a fast-paced, customer service focused clinical environment.

Schedule:

Tuesday - Thursday: 10:30am-7:30pm

Friday: 9:15am-6:15pm

Saturday: 7:30am-1:30pm

Compensation:

$17.00 - $17.50 hourly

Job Duties:

• Serve guests by greeting, welcoming and directing them appropriately
• Excellent communication and customer service skills
• Data entry, filing, photocopying, scanning, and faxing
• Maintaining organization and cleanliness in the waiting room and common areas
• Answer multiple phone lines, directs and takes messages
• Communicates patient and insurance information; collects payments
• Makes follow up appointments for patients and confirms appointments
• Be knowledgeable about practices. Follow facility polices and procedure’s
• Collect co-pays, deductibles and inquire on previous balances for patients upon arrival
• Reminder calls to new evaluation patients on the day prior
• Prepare intake packets as needed for all department
• Collects payments for programs
• Ability to multitask
• Scheduling
• Other duties as assigned

Benefits:

• 401k with a 4% match
• Staff Meeting lunches provided
• Spirit Weeks
• Biannual Employee Appreciation Parties
• Collaboration with Leaps & Bounds Pediatric Therapy to serve our community
• Medical, Dental, Vision
• Education Reimbursement
• Paid Time Off
• Paid Holidays

Requirements

• H.S. Graduate
• Previous medical office experience preferred
• Ability to comprehend established office routines and policies
• Ability to keep financial records and perform mathematical tasks
• Knowledge of medical terminology
• Understand HIPPA and OSHA regulations and privacy practices
• Good organizational skills and multi-tasked abilities
• Computer skills
• Must be able to learn quickly from oral and written instructions
• Must be dependable
• Able to work well under pressure.
• Ability to communicate well with people in personal contacts and on the phone.
• Can be trusted with confidential information.
• Can effectively act as a liaison between patients and physicians.
• Must have a neat and friendly appearance, adhering to dress code
• Must have great verbal Communication
• Professionalism
• Customer Focus
• Bilingual in Spanish (Preferred)