28 Patient Care Representative (Kansas) Jobs in Wichita, KS
Leafwell is Hiring a Patient Care Representative (Kansas) Near Wichita, KS
Our Patient Care Representatives (PCR) are responsible for ensuring prospective and existing patients have an optimized experience on our platform and upholding standards of care. As a PCR, you will support patients throughout the process of getting certified and recertified, respond to any questions we receive, and deal with general customer service queries across phone, chat, and email. Our hours of operation are 8am-11pm EST and the starting pay for this role is $13-$15/hour.
At Leafwell, we believe cannabis is medicine, and our mission is to unlock the therapeutic potential of the plant by increasing access, research, and education.
Essential Duties and Responsibilities
Patient Care Representatives will be trained on and work across these platforms in order to perform the listed responsibilities:
Slack
- Clear, consistent, and respectful communication with clinic team members, healthcare providers, and other members of Leafwell as needed
Hubspot
- Assist prospective and existing patients via the Hubspot chat in a prompt manner
- Send emails via the shared team inbox
- Create, monitor, and resolve tickets for any patient issues
- Complete call tasks to prospective and existing patients
- Keep notes of any patient or healthcare provider issues
Medical Card
- Assist prospective and existing patients via the website chat in a prompt manner
- Facilitate an optimized telemedicine experience between patient and healthcare provider
Aircall
- Receiving incoming calls
- Making outgoing calls
- Completing a set number of outgoing calls as assigned
- Other job duties as assigned
- Experience and Qualifications
Required
- High School Diploma and a minimum of 1-year work experience in a customer service role
- Passion for changing the world for the better by making cannabis more accessible to those who could benefit from it
- Strong ethics and reliability
- Tech-savvy with the ability to quickly learn new processes, programs, and multi-task regularly
- Excellent communication and interpersonal skills; ability to work with and appeal to a wide variety of personalities and professional tendencies
Preferred
- Cannabis knowledge; industry experience is a plus
- Proficient in Google Workspace
- Outstanding organizational and time-management skills
- A leader and strategic thinker
- Problem-solving and decision-making aptitude
- Previous experience utilizing a CRM
- Exceptional ability to communicate and foster positive physician and patient relationships
Job Summary
Full Time
$37k-47k (estimate)
03/17/2023
04/27/2024
leafwell.co
The job skills required for Patient Care Representative (Kansas) include Customer Service, Patient Care, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Care Representative (Kansas). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Care Representative (Kansas). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Care Representative (Kansas) positions, which can be used as a reference in future career path planning. As a Patient Care Representative (Kansas), it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Care Representative (Kansas). You can explore the career advancement for a Patient Care Representative (Kansas) below and select your interested title to get hiring information.
If you are interested in becoming a Patient Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Care Representative job description and responsibilities
A patient care representative works at the front desk of a hospital, clinic, or similar healthcare facility and provides customer support.
01/31/2022: Norwich, CT
Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
04/03/2022: Utica, NY
Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
03/09/2022: Lawrence, MA
Before patients leave, patient representatives help ensure they understand how their treatment will work, for example teaching patients to use equipment at home.
03/17/2022: Salt Lake City, UT
They also spend time on the phone, scheduling patient appointments, and making follow-up calls for upcoming meetings.
03/13/2022: Phoenix, AZ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Care Representative jobs
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
02/25/2022: New York, NY
They may also explain healthcare costs and may help patients determine how to pay for charges.
02/27/2022: Des Moines, IA
Representatives help guide patients through the complex world of healthcare.
02/09/2022: Newport News, VA
They may collect data on patient encounters and consumer satisfaction.
02/06/2022: High Point, NC
Patient confidentiality must remain a primary concern.
01/15/2022: Gulfport, MS
Step 3: View the best colleges and universities for Patient Care Representative.
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