Cyracom’s Implementation Specialist is responsible for Implementation of the company’s phone and video interpretation services at various client sites around the United States. Working with our Account Managers, the Implementation Specialists ensures that CyraCom clients receive the training and equipment support needed for a successful client partnership. This position is responsible for project planning and execution activities for new and existing clients, both healthcare and non-healthcare. These activities include (but are not limited to) facility assessments and equipment audits, end-user training and troubleshooting (both onsite and remote), and implementation of all requested services. At CyraCom, your work makes a difference for people around the US each day, as you work with a team of diverse and passionate professionals to contribute to our mission: providing greater access to people who need language support. This is a remote position with expectation of 75% overnight travel to various client sites around the continental US. ESSENTIAL FUNCTIONS (MAJOR DUTIES & RESPONSIBILITIES): In-service training to clinical and non-clinical client staff. Training will consist of utilization of CyraCom phone and video interpretation services, along with compliance with client language services policies Equipment (phone and video) assembly, placement or replacement, troubleshooting, and inventory on client sites Consultation with client contacts on equipment needs and best practices Report generation through internal reporting portals, and timeliness of report delivery to client and / or supervisor Understanding of all facets of implementation, including familiarity with video and phone interpretation, equipment functionality, and compliance requirements for clinical and non-clinical clients Frequently travels to client locations. Analyzes and troubleshoot issues/problems; resolves customer problems using judgment and independent discretion. Maintains credentials in compliance with major Vendor Credentialing services, including healthcare-related requirements such as Annual Influenza boosters, TB Test results, COVID requirements, and proof of compliance training including HIPAA and Blood-borne Pathogens. Meets with clients; presents a professional image and demeanor when representing the company. Follows all CyraCom policies and procedures related to information confidentiality and ethics. Attends all required training. Uses standard office equipment such as telephones, computers, copiers, smart phones, tablets and fax machines. Uses MS Office applications such as Outlook, Word and Excel. All employees are required to perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action. KNOWLEDGE, SKILLS & ABILITIES: Strong knowledge of information and communications systems and ability to identify related client needs and sell appropriate solutions. Knowledge of CyraCom policies, procedures and guidelines and ability to follow them. Excellent spoken and written conversational skills Ability to use Word, Excel and any other programs that may be needed (including Concur, Workday, and proprietary CyraCom Account Management software) Ability to write professional emails General technical ability – laptop / tablet / smartphone Advanced technical ability preferred (familiarity with various types of telephony, voice and video, SIP) Ability to work independently with limited direct supervision Skilled at communicating effectively with a diverse client base. Skilled at critical thinking and problem resolution. Ability to constructively represent the company. Strong attention to detail and accuracy. Ability to remain flexible while meeting deadlines in a fast-paced environment. Ability to travel away from the primary office location, including overnight stays. OTHER DUTIES AND RESPONSIBILITIES: Exercises a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices. Demonstrates a continued commitment to professional education and industry best practices. Performs all other duties as assigned. MINIMUM QUALIFICATIONS/REQUIREMENTS: High school diploma, GED or equivalent with some post-secondary college or technical school education in Business Administration, Software Engineering, Networking or directly related field; strong personal computing, smart phone and tablet skills; or any equivalent combination of directly related education and experience. Candidate must be able to travel on commercial U.S. airlines, and must be able to rent cars for project transportation. Travel and expense management training will be provided at New Hire Training. Preferred: Training experience, healthcare background and/or phone system expertise. Why Work for CyraCom? CyraCom International, Inc. is the leading provider of language interpreting services and operates the most extensive network of large-scale employee interpreter contact centers in the industry. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to critical services. In business since 1995, CyraCom services thousands of clients throughout the US and Canada. The Company was named to the Inc. 5000 list of fastest growing private companies in the United States for a ninth year in a row and eleventh time overall in 2017. “We make a difference every day.” CyraCom team members help thousands of people communicate every day by removing cultural and linguistic barriers in all levels of every day conversation. We ensure high levels of accessibility by providing interpretation services over the phone, through video, and on-site at our client locations. We work relentlessly to provide the support and infrastructure necessary to ensure people can communicate at a moment’s notice, because at any time our service could be needed in a life-saving event. Our hundreds of clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies. Our employees most often say three things: Culture: You have the resources of a large company with the flexibility and excitement of a start-up. Impact: Your contributions matter; people notice the changes and improvements you create. Meaning: Your work ultimately helps improve the lives of millions in the United States – CyraCom helps those who cannot communicate normally to access to healthcare and other vital services. Company Culture We value our employees and believe that an enjoyable work environment is beneficial to all. Here are some ways we contribute to that goal: We celebrate our diverse workforce. We encourage our employees’ professional and personal growth, including tuition reimbursement and internal promotions We provide a “business casual” dress code (with “casual Fridays”). Benefits & Compensation Highlights CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development. CyraCom also provides competitive salaries. This role typically starts at a base annual salary of $52,000.00 - $55,000.00. WORKING CONDITIONS: Physical Demands: This position requires a medium level of physical demand, exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or up to 10 pounds of force constantly. This position is required to continuously see; frequently hear, talk, bend/stoop, walk and stand; and occasionally sit, climb stairs, kneel, squat, finger, feeling (touch), operate controls with feet and hands (driving). Environmental Factors: This position works in a healthcare facility environment with a moderate level of noise. Equipment Operated: Personal computer, printer, smart phone, tablet, fax, copier and telephone equipment. Duties not listed in this position description may be required of the employee at the discretion of management. The Implementation Specialist may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties. CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations worldwide. No matter what role you are, from back office staff to an interpreter on the phone, helping people bridge the language gap during some of the most critical moments in their lives feels great. Whether it's your first job or you're just looking to do more, we're glad that you're here. We are looking for enthusiastic people who proficiently speak two or more languages to become phone interpreters. Just like you’ve helped your family by interpreting for them in the past, now you can help everyone’s family as a professional, certified interpreter. You’ll have the opportunity to be a person’s only voice during critical moments in their life - to make a difference daily. At CyraCom, you will use the professional skills you learn in our interpreter training course to ultimately impact the lives of millions of limited-English proficient people. While at times interpreting can be a difficult job, it’s an incredibly rewarding one.