We started with a simple idea—to deliver a higher standard of customer service. The way we deliver facilities services has evolved over the past 30 years – along with technology and our clients’ needs. Our core fundamental is unchanged: From the CEO to the front-line workers, every Flagship employee works together to build long-term relationships with our clients by doing whatever they need to do to get the job done. It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary Facilities Coordinator. Job Description Support Facilities Manager on general maintenance, vendor management, FM initiatives, field communication, along with other activities for all the west coast offices including enterprise and testing sites. Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery Provide general overall facility management services, including continuous monitoring of office/facility Follow up with clients to ensure customer satisfaction Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action Remain knowledgeable regarding all operational aspects of building systems Coordinate with outside contractors for the service and repairs of equipment Follow protocol for effective building-specific maintenance and safety procedures Report on open and closed work orders and check the status of open work orders with the assigned party Assist in the monitoring and assessment of vendors Manage complex work orders such as environmental issues and disaster recovery Manage service and performance of vendors and landlords for timely completion of jobs Create and record appropriate written communication between all parties Schedule and document maintenance and repairs on building equipment Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates Provide process and procedures training and direction to new associates Assist with measuring and reporting key performance indicators against service level agreements Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product Education and Work Experience High School or GED equivalent required Bachelor’s degree preferred 1-3 years of similar work experience Work Environment Fast paced office environment High sense of urgency Small office environment The noise level in the work environment is usually moderate Exposed to a combination of normal office type environments and shop environments Exposed to highly confidential information Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. Ability to stand, walk, and sit for long periods of time. The employee may occasionally lift and/or move a minimum of 50 pounds of office or facilities equipment (pumps, tools, ladders) and ability to safely install rigging/lifting devices. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Under The Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work Authorization/Security Clearance Authorized to work in the U.S. Equal Employment Opportunity Employer FlagShip is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization Authorized to work in the U.S. Equal Employment Opportunity Employer Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Americans with Disabilities Act Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!