Position Summary The Palliative Care Coordinator is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Palliative Care Coordinator has responsibility for the patient chart, including establishing the chart upon the initial referral and the ongoing maintenance of documentation until the patient is discharged and the chart is closed in accordance with Medicare/Medicaid rules and regulations. The Palliative Care Coordinator will facilitate the flow of patient care from initial consultation to patient discharge, including patient scheduling and phone triage. S/he is responsible for submission and tracking of patient billing and for maintenance of patient metrics. Position Specific Responsibilities Supports agency and corporate policies, goals, and objectives. Promotes a positive working relationship between agency and corporate personnel. Attends and participates in staff meetings, educational programs and community events, as requested. Promotes Palliative Care and hospice philosophy. Communicates identified needs and potential solutions to supervisor. Establishes patient chart. Ensures all referral documentation is signed and dated. Submits requests for medical records and hospital inpatient charts. Files documents accurately in corresponding patient chart, and thins charts as necessary. Schedules new and follow up Community Palliative Care visits. Confirms appointments with Community Palliative Care patients the day before scheduled visit. Answers incoming telephone calls, takes accurate messages, and transfers calls appropriately. Rotates deceased/discharged patient charts from active chart status, and establishes deceased/discharged patient files. Performs billing tasks as outlined in the Palliative Care Guideline: Preparation for Submission of Palliative Care Bills. Coordinates communications with the members of the Palliative Care service. Communicates effectively with members of Palliative Care service, patients, families, and the community. Transfers phone system to secondary system as appropriate. Faxes documentation of Palliative Care encounters to attending physician/Primary Care Physician. Performs other duties as assigned. Education and/or Experience High school diploma or GED required. Two (2) to three (3) years of related experience highly preferred. Experience as a Licensed Practical/Vocational Nurse preferred. Skills Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications. Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet. At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our colleagues feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Estimated salary range $15.45 - $24.26 / hour. Actual salary will vary by geographic location and experience. For the safety and health of our patients and Colleagues, Compassus complies with federal and state guidelines in terms of vaccine mandates. Compassus requires all program colleagues to be fully vaccinated for COVID-19 or receive an approved medical or religious accommodation, per the requirements of the CMS Mandate. Compassus provides a continuum of home-based services including home health, infusion therapy, palliative and hospice care. Nearly 6,000 colleagues in 200 locations and 30 states provide high-quality care and manage patients’ advanced illnesses in partnership with health systems and long-term care partners. The Compassus brand promise, Care for Who I Am, reflects its unique care delivery model, which focuses on each person as an individual as well as a patient, to improve their quality of life in a meaningful way. Learn more at compassus.com, follow @Compassus on Facebook or LinkedIn.