SUMMARY:
The Reflections Director is responsible for the efficient operations and the overall management and direction of the day-to-day functions of the Reflections Program. This includes providing a therapeutic environment that maintains each residents highest level of physical, social and psychological well-being and teaching the community team to engage in programming. The Habilitation Model is the guide for the Reflections Program. He/she shares responsibilities to hire, evaluate, coordinate, monitor performance, schedule and supervise staff in accordance with LCB Senior Living policy.

QUALIFICATION STANDARDS: (These qualifications meet or exceed NH, MA, CT and RI State specific requirements.)
a. Computer Skills: Demonstrates computer literacy and familiarity with office software, including but not limited to word processing, spreadsheet, database managers presentation software and Calendar/Newsletter software.
b. Knowledge, Skills, and Abilities: The ability to handle multiple priorities. Must be knowledgeable about care for seniors with dementia according to LCB Senior Living Policy, as well as current State and local standards. The ability to handle emergency situations calmly and completely is essential.
c. Education: Experience in human service management, housing management, and/or nursing home management helpful.
d. Experience: Must have demonstrated experience with the memory impairment population and supervisory management skills.
e. Certificates/Licenses: Certificates or education as required by State/Federal regulatory agencies, if applicable. Valid drivers license and ability to drive the community vehicle if required.

ESSENTIAL FUNCTIONS, DUTIES and RESPONSIBILITIES:
The essential duties and responsibilities described below are representative of those an associate encounters while performing the basic functions of this position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.
1. Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
2. As a department head you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
3. Assume the Administrative authority, responsibility and accountability of directing the overall management of the Reflections Program.
4. Manages the Reflections Program in conjunction with the Residence Care Director.
5. Ongoing evaluation and assessment of the Reflections Program to define needs and opportunities for growth.
6. Maintains departmental budgets.
7. Ensures open and timely communication with associates, residents, families and LCB Senior Living regarding the Reflections Program.
8. Develop and implement quality improvement process, strategic planning process and environmental safety program in order to maintain a safe and secure environment for all staff, residents and guests of the Reflections Program.
9. Plans, Develops, organizes, implements and directs groups inside and outside the Residence ensuring the program meets the mental, physical, spiritual and social needs of the resident.
10. Coordinate and conduct family meetings, family education and care seminars.
11. Work with Sales and Marketing Director and Resident Services Director to review all prospective move-in to the Reflections Program.
12. Work with Sales and Marketing Director on community outreach plan to ensure strong partnerships with industry partners for the purpose of identifying and partnering with local service resources.
13. Ensure Reflections Program associates are given the necessary resources to carry out their duties in an efficient economic manner.
14. Work with management team to ensure proper planning and implementation of staff orientation and training in all areas of caring for residents with Dementia.
15. In conjunction with the Resident Care Director, the Reflections Director is responsible for resident care planning; ensure proper utilization of resident care plans by all appropriate staff, monitor effective communication within and between work shifts; maintain and protect confidentiality of resident information.
16. Establish effective relationships with community RCAs and coordinate interdisciplinary team activities to ensure quality care.
17. Ensure proper documentation of all Reflections Program services.
18. Work with families when a transfer/move-out from the Reflections Program is necessary to ensure a smooth transaction.
19. Ensure completion of timely associate reviews.
20. Ensure that counseling efforts, retraining and corrective action is administered fairly and in accordance with community and LCB Senior Living policies.
21. Ensure completion and review of incident/accident reports and implement changes through proper channels (i.e. Safety Committee, etc.) to minimize future issues. Ensure proper communication with LCB Senior Living and state compliance reporting.
22. Ensuring that all required staffing schedules (if applicable), for the Reflections Program, including backup coverage for staff is met at all times.
23. Performs and attends in-services as required.
24. Participation in the Manager-on-Duty Program.
25. Other duties as requested.