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IT Help Desk Specialist

Westerville, OH | Full Time
2 Months Ago

Job Description

The IT Help Desk Specialist provides first-level technology support to internal employees. The Help Desk Specialist assists end users with various technology-related concerns to ensure successful business operations and that employees can accomplish tasks. This role is expected to use problem-solving skills to resolve end-user help requests, as well as assisting with the deployment of IT resources.

Duties and Responsibilities

User Support

  • Provide frontline support with technology issues related to computers, networking, software,
  • and telecommunications
  • Provide support over the telephone, in-person, via email or using remote management tools
  • Record, track, and document the service desk request problem-solving process
  • Install, configure, and manage desktop computers running Windows operations systems
  • Support common desktop software applications, browsers, and security software
  • Perform on-site and remote analysis, diagnosis, and resolution of technology problems,
  • recommending or implementing corrective solutions when applicable
  • Troubleshoot basic networking or server-related issues and escalate to System or Endpoint
  • Administrators where necessary
  • Fulfill user access requests for new and existing employees using Active Directory, Microsoft
  • Exchange, and third-party provisioning tools
  • Install, configure, manage, maintain, and troubleshoot printers
  • Work with outside vendors for support as necessary
  • Collaborate with team members to ensure efficient operation of the company’s end-user
  • computing environment

Position Requirements

  • High school diploma or equivalent
  • 1-3 years of experience supporting help desk operations or equivalent certifications
  • Strong working knowledge of modern PC technology components and their relationships, including software, hardware, basic networking, applications, and peripherals
  • Excellent written and verbal communication skills
  • Strong multi-tasking, organizational, and documentation skills
  • Maintains a positive and respectful attitude
  • Ability to think critically and logically and exercise proper judgment

Technical Requirements

  • Microsoft Windows 7, 8.1, and 10
  • Basic Active Directory administration
  • Microsoft Office and Open Office applications
  • Basic understanding of networking services and protocols
  • Experience with supporting hardware for desktops such as printers, multifunction devices, scanners, VoIP phones, and monitors

Desirable Skills & Exposure

  • Windows Server OS experience
  • Active Directory user administration
  • Group Policy administration
  • LAN/WAN/Wi-Fi administration
  • Microsoft 365 products and services

Work Conditions

  • Laurel Health Care Company is a 24/7 enterprise
  • Hybrid work schedule after initial training period
  • Participate in on-call rotation
  • Occasional travel to off-site location to accommodate business needs
  • Lifting and transporting of up to 50 lbs.
  • Occasional handling and inspection of components, connections and cables in floors, ceilings and other restrictive areas
  • COVID-19 vaccination or acceptable vaccine exemption required

Laurel Health Care Company offers one of the leading employee benefit packages in the industry. Our benefits include:

  • Health insurance- Medical, Dental, Vision
  • 401K with matching funds
  • Paid time off
  • Paid holidays

Salary $40,000-$50,000 depending on experience

 

 

Skills for IT Help Desk Specialist

The job skills required for IT Help Desk Specialist include Help Desk, Service desk, Problem Solving, Active Directory, Networking,and Analysis etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for IT Help Desk Specialist

The following is the career advancement route for IT Help Desk Specialist positions, which can be used as a reference in future career path planning. As an IT Help Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Specialist. You can explore the career advancement for an IT Help Desk Specialist below and select your interested title to get hiring information.

How to Become an IT Help Desk Specialist

If you are interested in becoming an IT Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Specialist for your reference.

Step 1 Understand the job description and responsibilities of an IT Help Desk Specialist

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Step 2 Knowing the best tips for becoming an IT Help Desk Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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