Company: 

Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.

Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers break away from yesterday's business model to succeed in today's world.

Role Summary: 

This is a great opportunity to start a career in Freight Forwarding / Supply Chain Management. This person will sit at reception and support our other logistics teams. 

Responsibilities: 

• Answer and direct incoming business calls on a multi-line phone system, determining purpose and forwarding calls to appropriate personnel. 
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. 
• Responding to all customer inquiries in a timely manner.
• Answers questions about organization and provides pertinent information to callers.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. 
• Distributes incoming mail and packages, and manages outgoing mail and packages. 
• Schedules meetings for executives when requested. 
• Maintain supplies and inventory, and maintain the order overall office. 
• Assists business leaders with special projects and events.
• Performs other clerical duties and/or administrative work as needed. 

Qualifications: 

• Exhibits professionalism – responding politely and promptly to external parties via phone or in-person visitors. 
• Impressive communication skills – speaks clearly, listens, and gets clarification and responds well to questions. 
• Dependable – follows instructions, responds to management direction, takes responsibility for own actions, and completes tasks on time or notifies appropriate person with an alternate plan.
• Quality – accurate, thorough, and always looking to improve. 
• Detail-oriented -- quality and precision-focused 
• Outcome-oriented -- results-focused with strong performance culture 
• Presentable and comfortable in a corporate environment. 
• Knowledge of Microsoft Word and Microsoft Excel.
• Prior work experience is not required but is a plus (especially in an office setting). 

Benefits:

• Medical, Dental, and Vision Benefits with company cost-sharing
• Health Savings Account medical benefit option with a company contribution to the health savings account
• No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
• Medical and Dependent Care Flexible Spending Accounts
• No cost Short-term disability, Long-term disability, Life, and AD&D insurance
• 401(k) Retirement Plan with a generous company match
• Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
• No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
• Employee Recognition Program
• Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)
• Commuter Benefits for employees traveling to and from the NYC office

Salary range: $16.50 - $17/ hour depending on experience.