What are the responsibilities and job description for the Application Support Engineer position at Lansweeper?
With a recent funding round from Insight Partners and impressive yearly revenue growth, Lansweeper is rapidly expanding our Global team. We are looking for an Application Support Engineer in the Austin, TX office. The ideal Application Support Engineer will have experience in a technology scale up/start up and understand the unique challenges associated with this.
Lansweeper is an IT asset management software company helping businesses better understand, manage and protect their IT devices and network. We currently discover and monitor around 100 million connected devices from 25,000 customers, including Mercedes, FC Barcelona, Michelin, Sony, Carlsberg, Nestlé, IBM, Maersk and Samsung to governments, banks, NGOs, and universities, driven by its 200 team members in Belgium, Canada, Spain, Italy, Ireland, UK and the USA.
Over 90% of our customers renew their subscriptions every year and we onboard 250 new customers every month. Our high-performance/high-reward culture emphasizes improvement and progress. Under the "work hard, play hard" motto we want employees to grow professionally through ongoing learning and taking on new challenges. Discover more about Lansweeper impressive growth on this video.
Responsibilities
- Investigate and fix defects in all parts of our tech stack
- Create and maintain our automated tests to ensure the quality of our product
- Understand the Salesforce ecosystem
- Perform functional tests
- Strong Involvement in our release process
- Use ticket tracking system to triage requests for Salesforce assistance, create and assign tickets, and follow-up on tickets to successful closing
- Provide thorough triaging and follow-up of tickets by liaising with other IT and Business team members
- Work with the technical staff by providing understanding / updates on customer concerns
Qualifications
- Strong skills in troubleshooting, problem-solving, and analyzing problems, and processes
- Ability to quickly learn new systems, processes, software applications, and technologies
- Demonstrated ability to communicate effectively, both written and orally, among the customer base and with Help Desk management
- Strong documentation and training skills
- Salesforce Sales Cloud Experience
- Experience with building reports and dashboards in Salesforce
- Possess the ability to work in a fast paced environment with changing priorities and deadlines
- Proficiency in the Microsoft Office Suite
- Ability to multi-task and perform in a fast-paced environment, working with a sense of urgency
- Self-starter and high degree of motivation to go above and beyond the task at hand
- Strong communication and interpersonal skills - both written and verbal
Going for Gold
- 1 years of Salesforce experience providing Helpdesk support for applications/systems
- 2 years of hands-on experience with incident and problem management processes and systems
- Salesforce Certification
- Salesforce CPQ, Service Cloud and Workato Experience
- Proficiency in Jira
US: Diversity Statement – Equal Employment Opportunity
It is Lansweeper’s policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
