Store Manager Overview
Fosters a diverse, inclusive culture that provides opportunities and drives associate and client engagement; treats others fairly and with respect.
Leads all store associates and directs activities to achieve store goals including financial objectives, client experience, talent development, operational controls, asset protection and safety, and merchandise presentation.
Lives Company Leadership Principles:
We Value Our People
Acts on behalf of the company with a high degree of integrity and demonstrates care for all associates
Executes on all aspects of talent management to include Recruiting, Hiring, Training & Development, Performance Management, Recognition, Retention, and Succession Planning
Proactively fills positions with qualified talent; develops internal bench strength
Delivers a personalized onboarding experience using Brand tools to position associates for excellence in role and career progression
Sets clear objectives, holds self and associates accountable to goals, and builds a team that consistently demonstrates Lane Selling; models behaviors
Shares information and communicates clearly; fosters dialogue around solutions and continuous learning
Utilizes continuous coaching to maximize abilities of all associates; encourages growth; rewards and recognizes achievement to drive retention and engagement
Appropriately and effectively addresses conflict in a timely manner
Issues disciplinary action, up to and including termination, in consultation with DM and HR, as necessary
Ensures compliance with company policies and procedures and applicable laws at all times
We Love Our Customer
Represents Lane Bryant by adhering to “Dress Your Best” guidelines; articulates current trends in every client interaction
Educates associates on marketing initiatives, lifestyle concepts, and product knowledge
Analyzes the business and creates focused strategies that benefit the client
Creates a culture that inspires and empowers team to consistently exceed client expectations
Ensures business is driven by each segment with the Roles Leader program
Leads and directs execution of tasks; drives a high level of productivity
Adjusts schedules to flex to the needs of the business and optimizes store payroll
Understands Lane Bryant Brand positioning and recognizes competitors within the retail landscape
Supports company sponsored events, philanthropy, or other initiatives
Resolves customer concerns quickly and effectively and empowers team to do the same
We Win As A Team
Fosters a culture that embraces diversity in thought, background, and experience
Demonstrates transparency; influences in a courageous and respectful way to drive strategy and results
Ensures all communications are shared with appropriate audience
Creates and supports a culture that values how work is done as much as the outcome
Reports to work as scheduled; records all time worked accurately by using time and attendance system; remains flexible to the needs of the business
All other duties as assigned by District or Regional Leaders
We Take Action and Own Our Results
Drives operational excellence;
Using Brand Guide, leads execution of visual updates and maintains visual merchandising standards
Analyzes business reports to recognize opportunity; adjusts strategy to align with business demands
Prioritizes and controls workload through successful planning and delegation
Manages controllable expenses
Ensures compliance with Asset Protection policies and practices; promotes health and safety within store
We Innovate and Learn Fast
Pushes for innovative solutions that bring originality to the organization
Embraces change; leads teams with a sense of urgency and agility
Sets strategies for team that promote a test and learn culture
Initiates continuous product movement based on Brand directives, client profile, and store sales
Creates an environment that promotes taking risk and out-of-the-box thinking.
Qualifications
Strong communication, supervisory and client service skills
1-3 years of specialty retail experience; selling environment preferred
Prior management or sales management experience required
Technology proficient and strong business acumen
Works a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
Must be able to read, write and communicate in English; other languages desirable
High school diploma (or equivalent) required
Position requires associates to:
Constantly move throughout the store to assist customers, retrieve merchandise, complete floor sets, unpack and replenish stock and complete other tasks; frequently involves prolonged pushing, pulling, bending, squatting, and reaching and may involve tight or confined spaces
Frequently operate computerized register system
Respond in person to occasional, unscheduled store banking requirements and store alarms
Adjust or move objects (garment racks, mannequins, etc.) or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available
Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing an 8-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using an 8-foot ladder
Constantly interact with and assist coworkers and clients and other members of the public