Lakeside Software is a rapidly growing global leader in Digital Experience Monitoring. Our goal is to help IT continuously improve end-user productivity by understanding and optimizing the technologies people use to get work done. Our technology provides insight into employee usage patterns to help our customers understand their total IT environment.

This is an excellent opportunity to become an integral component in a company’s growth through reliance on optimized technology use via analytics tooling. The position will provide the individual an opportunity to impact the productivity of end users in an enterprise via a focus on improving the end user’s experience when interacting with their workplace digital tools, i.e., their end user devices. Since most enterprises rely heavily on the efficient functionality of their workplace digital systems, this position will entail a highly visible role with exposure to a variety of enterprise stake holders.

As a Sales Engineer - You will work closely with the sales team to help qualify and identify pain points in which our solution will be able to resolve. You will be responsible for identifying the technical requirements within an offering, matching them to Lakeside Software solutions, and accelerating the adoption cycle by positioning and demonstrating market differentiators. You will provide product demonstrations, evaluation proof of concepts, documentation and enablement to support the goal. You will be able to talk and explain complicated technical solutions and pitch them at the required level of your audience.

Primary Responsibilities

• BA/BS Degree (or equivalent) with at least 5 years of work experience
• Ability to build effective relationships at all levels of the organization and maintain a high level of customer service at all times
• Proven successful Sales Engineering background
• Proven ability to generate revenue, including sales target accountability
• Excellent written/verbal communication, organization, presentation, and project management skills
• Experience delivering solutions to all size companies
• Technical documentation and presentation experience required
• Ability to conduct meetings, document actions and follow up with all parties involved
• Ability to troubleshoot & analyze software and systems
• Ability to assist with revenue generation, including sales target accountability
• Willingness to learn and adapt in a fast-paced environment
• Ability to work individually and within a highly collaborative team setting
• Previous experience of the software sales market
• Previous experience with enterprise level top-tier technical support desirable
• Previous experience with Channel Partners desirable

Minimum Requirements

• BA/BS Degree or equivalent experience with at least 3 years of work experience as a sales engineer
• Professional certifications in technology like Microsoft, Citrix, and VMware such as MCP, MCSE, MCT, CCA, CCEA, VCP, VCAP, and VCI desirable
• Experience of transformational outsourcing and understanding of the principles and challenges involved
• Broad understanding of ICT technologies covering many of the following:
  • Desktop technologies and solutions
  • Windows Server Technologies
  • Virtualization Technologies and Techniques such as server-based computing and desktop virtualization.
  • End user support tools/techniques
• Understanding of relational databases is a plus, SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
• Scripting and PowerShell familiarity is desirable
• PowerBI skills are desirable
• Experience with Service Desk tools like ServiceNow is desirable
• Experience with Cloud technologies is desirable
• Experience with REST APIs is desirable

Personal Attributes

• Act with integrity
• Articulate
• Active listener
• Attention to detail
• Team player
• Persuasiveness
• Problem solving
• Technical curiosity

Employment Details

Hours: Full Time

Department: Sales & Account Management

Travel: 10%

Location: Remote

Lakeside Software is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Lakeside does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy.