Desktop Support Engineer

LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve.

We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste.

Live Safety ? Serve With Passion? Innovate Relentlessly ? Engage With Integrity

Build Community ? Be Accountable

The Desktop Support Engineer must have a demonstrated ability to solve problems with workstation technologies. They must be a strong team player, able to collaborate with other members of the in-house IT team and technology vendors. They must also have a strong desire to interact with all employees and provide personal support as needed.

Responsibilities

• Provide in-person support to all company sites of a particular region.
• Responsible to travel between sites and respond to emergency situations, some potentially outside normal business hours (approx. 20-40% travel)
• Ensure desktop systems and applications are maintained and updated.
• Communicate regularly with business users regarding scheduled maintenance, system updates or other changes impacting end users.
• Work closely with the IT staff to ensure end-user network and communications needs are being met.
• Provide telephone, desk-side or online support to remediate user issues.
• Provide end user software application training.
• Track application/technical issues and user requests.
• Respond to non-technical IT end-user requests and concerns.
• Analyze technical desktop and peripheral issues to determine root cause and appropriate remediation.
• Participate in the planning and execution of IT projects and initiatives.
• Work with Integrations team to assist with integrating systems and technology at new sites.
• Work with Infrastructure team to deploy switches, WAPs, and other networking equipment, both new deployments and emergency replacement.
• Make recommendations regarding end user application enhancements.
• Other duties as assigned.

Qualifications/Knowledge/Critical Skills

• Relevant Experience, or an associate degree or higher, in Computer Science, Information Systems, or a related field.
• Knowledge and experience with the following technologies is required:
  • 4 Years’ related experience.
  • Microsoft Office 365
  • End-user connectivity with cell phones and remote access software.
  • Desktop Connectivity
  • Desk Phone Setups
  • Intermediate networking knowledge
• Willingness and ability to learn and support new systems and applications.
• Good communication and teamwork skills (oral, written, listening).
• Ability to collaborate effectively at various organizational levels and across functional areas (i.e., business and technical).
• Knowledge and experience with the following technologies is preferred, but not required:
  • Microsoft or Cisco Certification desirable but not required.
  • Cloud based software
  • VoIP Technology
  • Camera systems
• Ability to work outside normal business hours if required.

Physical Demands/Environmental Factors

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand and walk
• Must frequently lift and/or move up to 10 pounds
• May occasionally have to lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
• Some travel required
  • Must have reliable transportation
  • May have to occasionally transport equipment to other sites

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.