Overview

This position provides administrative and hands-on support to the Food and Beverage department.

Responsibilities

• Provide general assistance with F&B management and administrative needs.
• Assist with redesigning F&B menus and signs using InDesign and Canva.
• Keep up with e-mail and phone guest communication in a timely manner.
• Provide OpenTable restaurant account maintenance and support.
• Book private dining events, and coordinate the events with Restaurant managers and Culinary Team.
• Create REOs and process CC Authorizations through Sertify.
• Communicate efficiently with Restaurant and Culinary Leadership to send out a weekly forecast.
• Assist with pop-up amenities.
• Ensure compliance with brand standards. Inform hotel/resort associates of F&B events and updates.
• Ensure customer satisfaction by following up on guest problems and complaints.
• Reply to guest reviews on OpenTable and Revinate.

Qualifications

• Previous food and beverage experience strongly preferred.
• Experience with cash handling preferred.
• Excellent written and verbal communication skills.
• Demonstrate the ability to interact with guests and coworkers in a friendly, enthusiastic manner.
• Experience with the following software applications: OpenTable, Canva, InDesign, and Microsoft Office.

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

• While performing the duties of this job, the team member is regularly required to walk, and stand, 8 hours per day.
• The team member may be asked to use hands and arms to reach, carry, pull, and lift up to 25 lbs.
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.