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About Us
Laika (heylaika.com) combines modern technology with expert support to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. We help companies design stage-appropriate controls, obtain InfoSec certifications/audits like SOC 2 or ISO 27001, stay compliant with regulations like HIPAA and GDPR, and build trust with enterprise customers for whom security is a fundamental “must-have” requirement.
We were founded in May 2019 and recently raised our Series B funding from top VCs, including JP Morgan, PayPal Ventures, Canapi and Bain Capital. Our customers and revenue are growing dramatically, and we are poised for breakout growth over 2022-2023.
About the role
We are looking for a support specialist to join our team remotely. You will provide enterprise-level assistance to our compliance experts and customers. You should be able to diagnose and troubleshoot issues that arise and escalate as needed.
Ultimately, you will be a person our customers, our engineering team, and our support team trusts. They will rely on you to provide timely and accurate solutions to their technical problems.
Impacts you’ll deliver
Within 30 days:
Within 60 Days:
Within 90 Days:
What you’ll do:
You Should Have:
Bonus Skills:
Equal Opportunity
Laika provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to Apply
Instead of a traditional cover letter, please draft an email as if you were writing to an acquaintance named Pat asking to borrow their car.
Even if you feel you don’t meet every requirement, consider applying! Laika acknowledges the research which shows that women and people of color are less likely to apply for jobs when they don’t meet all of the stated qualifications. However, we’re looking for authentic innovators to blaze new trails and you just may be the right person for this or another role.
Full Time
Business Services
10/05/2022
10/09/2022
laika.com
HILLSBORO, OR
200 - 500
2009
Private
TRAVIS KNIGHT
$10M - $50M
Filmed Entertainment
The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.
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Quotes from people on Product Support Specialist job description and responsibilities
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Career tips from people on Product Support Specialist jobs
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