Recent Searches

You haven't searched anything yet.

12 Customer Support Specialist Jobs in Somerville, MA

SET JOB ALERT
Details...
Labster
Somerville, MA | Full Time
$45k-61k (estimate)
1 Month Ago
Tufts University
Somerville, MA | Full Time
$69k-89k (estimate)
6 Days Ago
Triumvirate Environmental
Somerville, MA | Full Time
$82k-104k (estimate)
5 Days Ago
Morph Management
Somerville, MA | Full Time
$40k-50k (estimate)
1 Day Ago
Wonder Works Construction
Somerville, MA | Full Time
$74k-100k (estimate)
9 Months Ago
Morph Management
Somerville, MA | Full Time
$54k-70k (estimate)
7 Days Ago
Mass General Brigham
Somerville, MA | Full Time
$71k-90k (estimate)
1 Week Ago
Mass General Brigham
Somerville, MA | Full Time
$81k-103k (estimate)
1 Week Ago
HFLW Brand
Somerville, MA | Part Time
$60k-75k (estimate)
3 Months Ago
Customer Support Specialist
Labster Somerville, MA
$45k-61k (estimate)
Full Time 1 Month Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Labster is Hiring a Remote Customer Support Specialist

As a Customer Support Specialist here at Labster, you will be responsible for delivering amazing support to students and teachers that use Labster to enhance their learning around the world everyday! You will answer live chats, internal queries and work on amazing projects to deliver a top notch experience for our customers.

You will be the first point of contact for prospective or current customers through customer support channels (Helpdesk and Email), be they students, teachers, or faculty members, regarding every possible situation: access, technical support, simulation support, general questions, etc..

The shift for this exciting opportunity is Monday- Wednesday, 7:00 am- 2:30 pm EST, Thursday- Friday 2:00 pm-10:30 pm EST, and some weekend flexibility.

What you’ll be doing

  • Answer live chat queries on Intercom managing to expected SLA’s

  • Promptly process incoming help requests from customers via chat, video-chat and phone

  • Recognize, capture, escalate and report route issues that impact customer experience

  • Flexibility in shift coverage as needed to support business needs.

  • Work on projects as assigned to improve and contribute to Support goals and SLA’s

  • Maintain knowledge base for new offerings, solutions and technical competence; Create and update knowledge articles.

  • Collaborate with other Circles to advocate client needs and issues

  • Contribute to teamwork and morale by leading by example, cross training and development assistance of new team members.

  • Assisting Labster Circles in any support-related tasks via Slack, Email, Phone or Chat

  • Answer live phone calls from clients and resolve issues.

If this sounds like you, we’d love to hear from you

  • Native or fluent level of English required

  • Native or fluent level of Spanish is a plus, but not required

  • Technical acumen and aptitude

  • Troubleshooting technical issues

  • Knowledge of chat and chat bot applications and Slack Messaging, or similar messaging tools

  • Willingness to continuously learn in an ever-changing environment

  • Burning passion for helping people, making them happy and turning them into Labster promoters

  • Previous SaaS experience with tech support & customer support is a plus

  • Experience with Intercom or similar chatbot tool preferred

  • Previous experience in Education, EdTech space is a plus, but not required. An interest in the industry and our mission is a must!

  • Strong written and oral Communication Skills

  • Customer service appreciation and awareness

  • Ability to apply professional, product and technical expertise

  • Strong organizational skills and ability to multitask

Why Labster.

We are Labster. Creators of virtual science lab software that makes learning engaging, effective and accessible, to as many students as possible. We exist to empower the next generation of scientists to change the world. It’s our mission to support 100 million science learners globally by 2025. 

In the same way our technology empowers students, we thrive on an autonomous and innovative culture based on Holacracy, and ensuring that your work fits into your lifestyle. 

We encourage individual expression, boldly challenge how it’s always been done, and foster learning, creativity and growth. How you work is in your control, balanced by the comfort of access to like-minded, inspiring people, when you need it.

What’s in it for you? 

  • Be a part of making science accessible and engaging to the world’s future scientists
    • Generous, inclusive parental leave policy with a phased return to work program

    • Work with flexibility

    • Unlimited paid vacation (which we encourage you to actually take!)

    • Learning budget & freedom to decide what you learn!

    • Company-wide equity program

    • Opportunities to travel and meet your colleagues from around the world!

    • Access to free 1:1 therapy sessions and other mental health and wellbeing support tools through a membership with iFeel

    • Opportunity to get involved with our Women In STEM and LGBTQIA Employee Resource Groups!

    Our commitment to all of you

Labster, Inc. is proud to be an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Labster strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Labster complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Job Summary

JOB TYPE

Full Time

SALARY

$45k-61k (estimate)

POST DATE

02/01/2023

EXPIRATION DATE

02/04/2023

Show more

Labster
Remote | Full Time
$90k-119k (estimate)
1 Week Ago

The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

Morph Management
Full Time
$42k-53k (estimate)
7 Days Ago
Wonder Works Construction
Full Time
$74k-100k (estimate)
9 Months Ago
Morph Management
Full Time
$54k-70k (estimate)
7 Days Ago

If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more