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LabCorp is seeking a Customer Service Support Representative to join our team in New Castle, DE. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
Act a liaison between LabCorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting LabCorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Tuesday - Saturday (10:00 am - 6:30pm)
Requires a High School Diploma or equivalent
Associate's or Bachelor's degree preferred Previous experience in a customer service role
Experience working in a contact center/call center environment is preferred Prior healthcare industry, such as a physician's office or a hospital highly is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
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Full Time
Ancillary Healthcare
$39k-48k (estimate)
01/23/2023
04/16/2023
SHREVEPORT, LA
>50,000
2018
$10M - $50M
Ancillary Healthcare
The job skills required for Customer Service Support Representative include Customer Service, Call Center, Products and Services, Microsoft Office, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Support Representative positions, which can be used as a reference in future career path planning. As a Customer Service Support Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Support Representative. You can explore the career advancement for a Customer Service Support Representative below and select your interested title to get hiring information.