JOB OVERVIEW
Reports to: Asst. Directors of Housekeeping and Director of Housekeeping
The job of a Housekeeping Supervisor is to supervise the work activities of cleaning personnel to ensure all housekeeping policies and procedures are followed, and clean, orderly, and attractive rooms and buildings are maintained. This is a working supervisor position. Anyone in this position will be assigned to clean rooms during period of time with lower occupancy.
QUALIFICATIONS
•Ability to communicate effectively with the public and other employees.
•Six months previous housekeeping experience required.
•Housekeeping inspection or supervisory experience preferred.
•Read, write and speak English fluently.
At the sea Mist Ocean Front Resort: We want our guests to relax and be themselves which means we need you to:
• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile
Performance Standards
•CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
•WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
•PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
•SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel's safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
•INSPECTION: Meet hotel's standards for number of rooms inspected daily; teach others to follow proper cleaning procedures and retrain, as needed, to ensure cleanliness standards are maintained; keep suite status reports current and report maintenance problems in a timely manner.
ESSENTIAL FUNCTIONS
•Constantly. Communicate with alternate shift housekeepers of rooms to be cleaned and special requests.
•Constantly. Inspects guestrooms and public areas to ensure that they meet standards of cleanliness.
•Constantly. Evaluate and retrain room attendants as needed.
•Constantly. Maintain work area in a neat and organized manner.
•Constantly. Report all unsafe conditions immediately.
•Constantly. Report room status to Front Desk following standard method of reporting.
•Frequently. Communicate needs or errors to Housekeeping staff.
•Frequently. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.
•Frequently. Inspect guestrooms for maintenance repairs.
•Occasionally. Attend all mandatory meetings.
OTHER JOB DUTIES
•Frequently. Assist in training new employees.
•Frequently. Check housekeeping carts and closets for proper supplies.
•Frequently. Complete all other duties as assigned by housekeeping managers to include cross training.
•Frequently. Follow-up on special needs or tasks in the department.
•Frequently. Helps Housekeeping team members when needed.
•Occasionally. Assist in setting up a VIP room.
PHYSICAL REQUIREMENTS
•SITTING: Occasionally. Sitting in a backed seat when doing paperwork; while driving electric cart with a backed seat.
•STANDING/WALKING: Constantly. Standing and walking up to five miles per day on cement, asphalt, carpet and tile while inspecting rooms.
•CROUCHING (BEND AT KNEES): Occasionally. Lifting objects and put supplies away.
•KNEELING/CRAWLING: Rarely. Checking under beds or furniture.
•STOOPING (BEND AT WAIST): Frequently. Checking underneath beds or pick up items from the ground.
•TWISTING (KNEES/WAIST/NECK): Rarely. Driving carts and answering phone.
•CLIMBING: Rarely. Climb stairs; retrieving items from high places.
•BALANCING: Rarely.
•LEG/FOOT USE: Occasionally. When using foot pedals in the electric carts.
•REACHING (OVERHEAD/EXTENSION): Occasionally. Check for dust in guestrooms and to retrieve items for guests or staff members.
•HANDLING/GRASPING: Occasionally. Picking up and putting items in their appropriate places.
•FINGERING/FEELING: Rarely.
•PUSHING/PULLING: Frequently. Average weight: 50 lbs.; maximum weight: 150 lbs.
•LIFTING/CARRYING: Frequently. Average weight: 10 lbs.; maximum weight: 40 lbs.
•OTHER PHYSICAL DEMANDS: Rarely.
USE OF SENSES
•TALKING IN PERSON: Frequently. With guests, public and other employees.
•TALKING ON TELEPHONE: Frequently. With guests, public and other employees.
•OTHER SPEECH REQUIREMENTS: Occasionally. 2-way radio.
•HEARING IN PERSON: Frequently. With guests, public and other employees.
•HEARING ON TELEPHONE: Frequently. With guests, public and other employees.
•OTHER HEARING REQUIREMENTS: Occasionally. Must be able to hear pager or 2-way radio.
•NEAR VISION: Constantly. Corrected to 20/40.
•FAR VISION: Constantly. Corrected to 20/40.
•DEPTH PERCEPTION: Occasionally. Helpful when climbing stairs.
•COLOR VISION: Rarely.
•FULL FIELD VISION: Frequently. Corrected to 20/40.
•SMELL: Frequently. Detect potential hazards and odors.
MENTAL REQUIREMENTS
•INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal with difficult situations/people.
•DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice.
•FLEXIBILITY: Frequently. Need to work a variety of hours. Varied tasks under varied conditions.
•PACE: Frequently. Must change pace as business demands.
•HIGHLY REPETITIVE WORK: Rarely. Paperwork.
•ATTENTION TO DETAIL: Constantly. Must ensure guestroom cleanliness.
•OTHER PSYCHOLOGICAL DEMANDS: Rarely.
ENVIRONMENTAL SETTING
•SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures.
•EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Constantly. Exposed to heat, cold, noise of vacuums, dust and cleaning chemicals.
•OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Occasionally. Electric carts and vacuums.
Sea Mist Oceanfront Resort is an EEO employer - M/F/Vets/Disabled