Recent Searches

You haven't searched anything yet.

56 HOTEL OPERATIONS MANAGER Jobs in Mesa, AZ

SET JOB ALERT
Details...
La Quinta Mesa Superstition Springs
Mesa, AZ | Full Time
6 Months Ago
FCP EURO
Mesa, AZ | Full Time
$96k-124k (estimate)
6 Days Ago
Outdoor Lighting Perspectives
Mesa, AZ | Full Time
$97k-123k (estimate)
6 Days Ago
Penske Truck Leasing
Mesa, AZ | Full Time
$131k-164k (estimate)
3 Days Ago
H&S Technical Service
Mesa, AZ | Full Time
$102k-127k (estimate)
5 Months Ago
Marriott International, Inc.
Mesa, AZ | Full Time
$105k-132k (estimate)
7 Days Ago
CVS Health Retail
Mesa, AZ | Full Time
$112k-139k (estimate)
10 Months Ago
Penske
Mesa, AZ | Full Time
$94k-119k (estimate)
3 Months Ago
CBI logo
Mesa, AZ | Full Time
$105k-132k (estimate)
2 Weeks Ago
hr247
Mesa, AZ | Full Time
$105k-132k (estimate)
1 Week Ago
CBI logo
Mesa, AZ | Full Time
$109k-141k (estimate)
2 Weeks Ago
DAVRON
Mesa, AZ | Full Time
$108k-135k (estimate)
2 Weeks Ago
NTT Global Data Centers Americas, Inc.
Mesa, AZ | Full Time
$99k-128k (estimate)
3 Weeks Ago
Action Behavior Centers
Mesa, AZ | Other
$72k-92k (estimate)
1 Month Ago
Careers at Dexcom
Mesa, AZ | Full Time
$124k-150k (estimate)
2 Months Ago
FCP EURO
Mesa, AZ | Full Time
$117k-152k (estimate)
2 Months Ago
Super Star Car Wash
Mesa, AZ | Full Time
$99k-123k (estimate)
2 Months Ago
FujiFilm
Mesa, AZ | Other
$145k-177k (estimate)
7 Months Ago
FACEBOOK APP
Mesa, AZ | Full Time
$90k-112k (estimate)
8 Months Ago
Safelite Auto Glass
Mesa, AZ | Full Time
$90k-113k (estimate)
10 Months Ago
Dollar Tree
Mesa, AZ | Full Time
$91k-122k (estimate)
2 Months Ago
Wells Fargo
MESA, AZ | Full Time
$79k-99k (estimate)
1 Month Ago
Comp-U-Dopt
Mesa, AZ | Full Time
$65k-86k (estimate)
7 Months Ago
Oak View Group
Mesa, AZ | Other
$57k-79k (estimate)
1 Month Ago
Meta
Mesa, AZ | Full Time
$122k-149k (estimate)
5 Months Ago
SYNERGY HomeCare of Mesa
Mesa, AZ | Full Time
$179k-200k (estimate)
8 Months Ago
US Navy
Mesa, AZ | Full Time
$102k-126k (estimate)
10 Months Ago
Ogden & Company
Mesa, AZ | Full Time
$260k-396k (estimate)
1 Week Ago
HOTEL OPERATIONS MANAGER
Full Time 6 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

La Quinta Mesa Superstition Springs is Hiring a HOTEL OPERATIONS MANAGER Near Mesa, AZ

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

La Quinta Mesa Superstition Springs

6530 East Superstition Springs Blvd.Mesa, AZ 85206

Overview

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.This is an OEM position and overtime does apply and is calculated accordingly.

Responsibilities

  • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
  • Carry a cell phone at all times.
  • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Develop employee morale and ensure training of Guest Services personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Participate in required M.O.D. program as scheduled
  • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
  • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Guest Services staff.
  • Assist in preparation of revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
  • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Follow and enforce all Highgate Hotel credit policies.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.

Qualifications

  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • The ability to demonstrate exceptional Customer Service Skills.
  • Must be proficient in Windows and Microsoft Office.
  • Able to work long hours as sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

Job Summary

JOB TYPE

Full Time

POST DATE

09/16/2022

EXPIRATION DATE

12/12/2022

Show more

La Quinta Mesa Superstition Springs
Part Time
$26k-33k (estimate)
1 Month Ago
La Quinta Mesa Superstition Springs
Full Time
$57k-73k (estimate)
0 Months Ago
La Quinta Mesa Superstition Springs
Full Time
$30k-38k (estimate)
0 Months Ago

The job skills required for HOTEL OPERATIONS MANAGER include Guest Service, Customer Service, Housekeeping, Hospitality Management, Accounting, Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a HOTEL OPERATIONS MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by HOTEL OPERATIONS MANAGER. Select any job title you are interested in and start to search job requirements.

For the skill of  Guest Service
haward johnson by wydham
Full Time
$35k-47k (estimate)
Just Posted
For the skill of  Customer Service
travelcenters
Full Time
$22k-27k (estimate)
Just Posted
For the skill of  Housekeeping
Grace at Home Senior Care
Full Time
$29k-35k (estimate)
1 Day Ago
Show more