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Technical Support Specialist II

L2t Herndon, VA
Full Time | IT Outsourcing & Consulting 4 Months Ago

Overview

Do you want to work at the leading edge of technology in networks, custom software products, and virtualization? Do you have the desire and ability to continuously expand your knowledge? Then look no further! L2T, LLC is a fast-growing, high-tech company based out of Northern Virginia. We invest in the future, and we want to invest in you. We'll take your technical passion and offer you growth opportunities through leadership, training, conferences, and the technical talk that only comes from working with a group of passionate, like-minded individuals. Join our team and help us deliver the stable and secure communication solutions that allow our customers to succeed.

 

We are currently seeking an energetic, driven, innovative Technical Support Specialist to join a lean, agile company that develops a wide range of unique customer solutions. Your primary role will be to support our existing clients, ensuring they have mission success using our solutions. You would be working with a highly talented group of fellow Account Managers and technical Solution Engineers to deliver high quality managed services. We offer complex engineering challenges, a top-notch work environment, and a world-class team to collaborate with. Your focus will be supporting our products in the field, to ensure customer satisfaction.

 

Successful candidates must be able to hold and maintain a security clearance. Therefore; U.S. citizenship is required.

 

L2T and all employees are required to comply with the latest COVID-19 workplace safety guidance issued by the Safer Federal Workforce Task Force.

Responsibilities

  • Support clients in attaining their mission goals at their on-site facility
  • Support cutting edge products and solutions
  • Work with customers, peers, and engineers to solve problems
  • Contribute to the development of our products by providing client feedback
  • Learn new technology and help drive future client solutions

Qualifications

Required

  • Successful candidates must currently hold and maintain an active TS/SCI with CI Poly security clearance (minimum) and pass a pre-employment drug screen.
  • Successful candidates are required to comply with the latest COVID-19 workplace safety guidance issued by the Safer Federal Workforce Task Force.

 

Preferred

  • Proficient with Windows operating systems.
  • Experience administering technical solutions.
  • Experience or knowledge in the fields of Telecommunications, Networking, or Software.
  • Familiarity with LAN/WAN technologies, VPNs, VoIP, and cloud services.
  • MCSE or similar certification.

Education

  • A BS or MS degree in Business Administration or technology-related field with 1-5 years of relevant experience.

About you

  • You enjoy working with people and have a customer service attitude.
  • You have a passion for technology and like to learn new things.
  • You are well-educated, with at least a Bachelor’s degree from an accredited institution, or equivalent experience, in a technology-related field.
  • You are adaptive to new situation and are willing to take on new challenges.
  • You have good communication, reasoning, and troubleshooting skills.
  • You are willing to learn, teach, and help
  • You consider yourself a “customer advocate”, with the ability to view the task at hand from the customer’s perspective.
  • You can bridge the gap between non-technical customers with requirements, and highly-technical engineers who build the solutions.

 

Why you will stay hereWe offer a casual work environment, flexible working hours and a freshly renovated office building. In these challenging times, we provide the ability to work from home, with a company-provided laptop, or work from the office using a flexible work schedule.You will have the opportunity to work with highly technical individuals who are as passionate about technology as you are. You will work within a team that values each member, and believes strongly in peer-to-peer, on the job training, day in and day out.Our benefits

  • 401(k) match of 6% with immediate vesting
  • Highly subsidized Health, Dental, and Vision Insurance
  • Legal Resources Plan
  • Gym Facilities
  • Vacation, Personal and Sick Leave (not combined as Paid Time Off)
  • 11 Federal Holidays
  • Life Insurance, Short and Long-term Disability coverage paid for by the company
  • Free sodas and snacks
  • Company sponsored weekly breakfast or lunch
  • Holiday parties and networking events
  • Participation in several charitable events

We are proud to be an Equal Opportunity Employer and do not discriminate based on race, religion, gender, national origin, color, age, military service eligibility or veteran status, disability, sexual orientation, gender identity, marital status, or any other protected class. We encourage and support workplace diversity. 

 

WEBSITE

layer2-tech.com

HEADQUARTERS

OAK HILL, VA

SIZE

<25

FOUNDED

2016

CEO

DAVID MANNING

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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The following is the career advancement route for Technical Support Specialist II positions, which can be used as a reference in future career path planning. As a Technical Support Specialist II, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist II. You can explore the career advancement for a Technical Support Specialist II below and select your interested title to get hiring information.