BASIC PURPOSE AND SCOPE OF POSITION Direct and manage activities of Parts Operations, utilizing subordinate management staff and Company resources to ensure a high degree of customer service/dealer satisfaction, productivity operational efficiency, and quality assurance and cost containment. These objectives are achieved through exploration, development and implementation of creative and innovative concepts, processes and practices. This position requires a self-motivated, detail and goal-oriented individual with a rigorous approach to distribution operations management. PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines: Direct and manage Maintain effective Dealer relations and provide high level of customer service. Direct subordinate management staff to achieve and maintain a high degree of customer service and dealer satisfaction within each respective area of responsibility utilizing personnel and Company resources. Ensure accurate and timely responses to dealers’ general and technical inquires and provide accurate on-time delivery of dealer Parts orders. Maintain a consistently high level of inter-departmental support and assistance. Direct subordinate management staff to achieve and maintain a high degree of inter-departmental support and assistance within each respective area of responsibility utilizing personnel and Company resources. Ensure accurate and timely responses to resolve internal inquiries and issues. Maintain integrity of Parts inventory. Direct subordinate management staff to achieve and maintain integrity of inventory within each respective area or responsibility, utilizing personnel and Company resources to ensure proper rotation, maintenance and accounting of stock. Ensure appropriate shipping, receiving, and all other warehouse procedures and processes are followed to maintain inventory integrity. Analysis and Reporting: Evaluate Parts activities and interpret related data to ensure desired performance standards are achieved. Maintain increased emphasis on cost/expense containment- equipment supplies, facilities, other. Direct and motivate subordinate management staff in achieving budget specified forecasts to ensure high return on investment. Conferences/Meetings: Attend and participate as required. Represent division operations at local, regional and national level meetings and conferences as scheduled to enhance dealer/Company relations and to maintain awareness of existing and future key business developments. Budget recommendations: Provide Assistant Director with budgetary recommendations for Parts Department on an annual basis and as otherwise requested by senior management. MINIMUM QUALIFICATIONS Bachelor’s Degree required, Business related major preferred: In lieu of a degree at least 10 years of Warehouse Management experience required. With a degree at least 5 years’ of Warehouse Management experience required. Thorough understanding of wholesale distribution logistics and warehousing principals, inventory accountability and control, budget accountability and control, barcode systems, power equipment and safety- related practices, hazardous materials handling, proficiency in systems and business software applications, analysis and reporting, exceptional verbal and written communication skills, effective leadership and delegation skills, good judgment, creativity, flexibility, excellent motivational skills and management abilities as well as exceptional customer service skills. Ability to effectively interact and influence within all levels of the organization (hourly to executive level management). SKILLS AND BACKGROUND: Proficiency in software applications including SAP EWM, Microsoft Office (Excel, Access, Word, PowerPoint) and other business software solutions. High Proficiency with and ability to create, interpret and analyze reports including but not limited to spreadsheets charges and various performance tracking mechanisms, etc. Leadership and personnel management employee training and development. 5-10 years personnel management experience to include hiring/termination/employee training and development, coaching and counseling, policy enforcement, etc. DISCLAIMER: The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time. #LI-AD1