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Kroger
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Customer Service Manager
Kroger
Kroger Warrenton, OR
Full Time | Retail 3 Months Ago
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Kroger is Hiring a Customer Service Manager Near Warrenton, OR

Department: FM Store Operations
Post End Date: 12/12/2022
Position Type: Employee
Position Reports To: Store Sales Director
Position Supervises: Customer Service Assistant Manager, Customer Service Relief Assistant Manager, Customer Service Cashier, Parcel Clerk, Scan Auditor, File Maintenance Clerk, Playland Attendant, RV Parking Lot Attendant (Soldotna)
Pay Level: 64
FLSA Status: Exempt
 

Position Summary:

Manage checkouts for Central Checkout and Operations and maximize all financial opportunities. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Frequent independent judgments are essential. Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions:

  • Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
  • Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unload purchases
  • Provide peer coaching for all cashiers following best practices
  • Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
  • Maintain compliance with corporate policies, Customer Service Desk and checkstand maintenance/layout, safety guidelines and standards, shrink control guidelines, and labor agreements
  • Write the 15-minute chart and schedule
  • Review and analyze all financial reports
  • Audit Playland operational standards
  • Promote and follow Company initiatives
  • Interview and hire associates
  • Respond to verbal and written customer comments/complaints/requests
  • Verify daily/weekly time and attendance functions are completed
  • Complete customer incident and associate incident/accident report forms
  • All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great"
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • High school diploma or general education degree (GED); plus a minimum of six months Fred Meyer experience, two-three years related retail experience, and one-two years management experience; or combination of relevant education and experience
  • Minimum 18 years of age/19 years in Idaho/ 19 years in Alaska if selling tobacco
  • Ability to pass drug test
  • Ability to work in a fast-paced environment
  • Ability to work weekends on a regular basis
  • Ability to travel independently on an occasional basis
  • Maintain confidentiality
  • Accuracy/attention to detail
  • Ability to organize/prioritize tasks/projects
  • Ability to work within set time frames/fixed deadlines
  • Valid driver's license
  • CPR/first aid certification

Desired Previous Job Experience:

  • Knowledge of Fred Meyer policies, procedures, and organizational structure
  • Proficiency with Microsoft Excel and current Company email

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here. 

Education Level:High School Diploma/ GED RequiredRequired Travel:Up to 25%Required Certifications/Licenses:Driver's License; OtherRegions: West

States: OregonKeywords:

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

12/07/2022

EXPIRATION DATE

12/16/2022

WEBSITE

thekrogerco.com

HEADQUARTERS

CLARKSVILLE, TN

SIZE

>50,000

FOUNDED

1883

CEO

BRYAN PERRY

REVENUE

>$50B

INDUSTRY

Retail

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About Kroger

At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple taglineFresh for Everyone. Kroger ranks as one of the worlds largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pick...up, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger, Private Selection and Simple Truth brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025. To learn more about us or apply for a job, visit TheKrogerCo.com. More
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The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Manager job description and responsibilities

As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

02/02/2022: San Antonio, TX

They develop and implement standards effective in sustaining the relationship between an organization and its clients.

02/12/2022: Monterey, CA

Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.

01/27/2022: Muskegon, MI

Customer service managers oversee teams of customer service representatives.

04/16/2022: Clarksville, TN

Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.

02/10/2022: Youngstown, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Manager jobs

They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.

02/11/2022: Austin, TX

Customer service managers generally need a bachelor’s degree.

04/15/2022: Manchester, NH

Although certifications are not essential for this position, many customer service managers pursue optional credentials.

03/15/2022: Huntsville, AL

They should know how to set customer service goals, use CRM tools and build teams.

03/13/2022: Kennewick, WA

Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.

04/16/2022: Detroit, MI

Step 3: View the best colleges and universities for Customer Service Manager.

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