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Customer Service Coordinator
KPI Group Los Angeles, CA
Full Time | Specialty Trade in Construction 6 Months Ago
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KPI Group is Hiring a Customer Service Coordinator Near Los Angeles, CA

KPI Group is hiring a Full Time Customer Service Coordinator to assist customers in determining their eligibility and navigating the enrollment process for the service our clients offer. This is a position where we will provide complete training to individuals who already possess the key characteristics necessary for the role including but not limited to: natural ambition, clear concise communication ability, and simple helpful customer service skills. The core responsibility of the role is to assist individuals on any type of assistance they need when enrolling to receive a service from our clientele. Full Time Customer Service Coordinator is the perfect role for someone to combine a desire to help their community while also honing their skills in a professional, tech-driven environment.

Full Time Customer Service Coordinator Responsibilities:

  • Conduct outreach efforts to potential eligible customers to assess if they meet the eligibility requirements for the government assistance and if so complete enrollment in the program.
  • Utilize your training and understanding of the details to present features and benefits of the program in simple understandable language to customers and answer all questions.
  • Handles customers with care, sincerity, and empathy toward their issues and escalates any that you may need additional resources to resolve. 
  • Attend regular training on community involvement, customer relations, and product/services updates and apply that information in a timely manner.
  • Track and record all CRM data, inventory tracking, and territory mapping efficiently and in full detail.

Full Time Customer Service Coordinator Qualifications:

  • Previous experience in customer service, customer support, member services, sales, or account management is preferred but not required
  • Ability to build rapport with customers, be an active listener, and a proactive salesperson
  • Open-minded to feedback, adaptable, and coachable
  • Possess confidence in presentation skills to customers, clients, and management
  • High level of self-motivation and direction in order to hit goals with provided team support

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

POST DATE

10/06/2022

EXPIRATION DATE

12/12/2022

WEBSITE

kpiincorporated.com

HEADQUARTERS

INDIANAPOLIS, IN

SIZE

<25

FOUNDED

2017

CEO

HERSCHEL TAGUE

REVENUE

<$5M

INDUSTRY

Specialty Trade in Construction

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About KPI

We are giving our clients the opportunity to have technology, materials, and methods that were not previously easily available in this hemisphere for a variety of reasons. We are giving superior equipment manufacturers and service providers a way to reach our client base and serve previously unserved or inadequately served Western hemisphere paper and plastic converters with the confidence that their product is properly represented, installed, serviced, and warrantied. The list of companies, many of whom are headquartered in Europe, is growing and the beneficiaries are our KPI customers. We be...lieve manufacturers on this side of the Atlantic and Pacific should have the same chance at technology, improvement, efficiencies, and improved price points as their international competitors. KPI Incorporated specializes in the market development for organizations committed to the technical advancements in corrugated board production. Its partnerships include capital equipment, consumables, and specialty contractor services for corrugated box makers. KPI supports its partners with engineered systems, project management, and customized solutions. More
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The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Coordinator job description and responsibilities

Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.

01/06/2022: Las Cruces, NM

The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.

02/22/2022: Amarillo, TX

The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.

02/13/2022: Kingsport, TN

Deliver excellent customer service and lead by example.

01/09/2022: Baton Rouge, LA

Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.

02/25/2022: Harlingen, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Coordinator jobs

A passionate customer service advocate with strong critical thinking skills.

01/23/2022: Rochester, MN

CS coordinator may also provide the clients with product and service knowledge.

12/21/2021: Scranton, PA

The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.

03/15/2022: Akron, OH

The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.

03/02/2022: Albuquerque, NM

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.

01/08/2022: Cedar Falls, IA

Step 3: View the best colleges and universities for Customer Service Coordinator.

Butler University
Carroll College
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