Koroseal Interior Products, headquartered in Fairlawn, OH, is looking to add an IT Service Desk Technician to its staff.

Position Summary:

The Service Desk Technician reports to the Senior Systems Engineer and provides desk side user support for the Fairlawn office and other administration duties. All support related requests will be responded to through the Service Desk including hardware support, application support, hardware acquisition requests, software acquisition requests, network, password, printing problems, and other miscellaneous services. Support will be delivered to the users consistent with established support levels. The employee will follow contact and response procedures and provide on-call support as needed.

Key Responsibilities:

· Process and manage IT related bills.
· Process and manage IT related purchases.
· Process and manage IT related purchase orders and contracts in SolarWinds.
· Basic IT related desk side support in the Fairlawn office.
· ERP backup process management.
· Responsible for datacenter cleanliness and organization.
· IT related procedure documentation.
· IT SharePoint management and updates.
· Key fob management for the Fairlawn location.
· IT related shipping and receiving in the Fairlawn location.
· Conference Room Support/Knowledge.
· Manage IT related stock in the Fairlawn location.
· Setup and maintain accurate employee data in Active Directory.
· Organize and maintain cleanliness of the corporate data center.
· Assist the Senior Systems Engineer as needed.

Technical / Functional Skills & Qualifications:

• 2 years of experience working in a help desk environment
• Proficiency with a MAC and IOS computers
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues

Job Type: Full-time

Pay: $40,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Akron, OH 44333: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location