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1 IT Service Desk Technician Job in Akron, OH

Koroseal Interior Products
Akron, OH | Full Time
$40k-48k (estimate)
8 Months Ago
IT Service Desk Technician
$46k-60k (estimate)
Full Time | Durable Manufacturing 8 Months Ago

Koroseal Interior Products is Hiring an IT Service Desk Technician Near Akron, OH

Koroseal Interior Products, headquartered in Fairlawn, OH, is looking to add an IT Service Desk Technician to its staff.

Position Summary:

The Service Desk Technician reports to the Senior Systems Engineer and provides desk side user support for the Fairlawn office and other administration duties. All support related requests will be responded to through the Service Desk including hardware support, application support, hardware acquisition requests, software acquisition requests, network, password, printing problems, and other miscellaneous services. Support will be delivered to the users consistent with established support levels. The employee will follow contact and response procedures and provide on-call support as needed.

Key Responsibilities:

· Process and manage IT related bills.
· Process and manage IT related purchases.
· Process and manage IT related purchase orders and contracts in SolarWinds.
· Basic IT related desk side support in the Fairlawn office.
· ERP backup process management.
· Responsible for datacenter cleanliness and organization.
· IT related procedure documentation.
· IT SharePoint management and updates.
· Key fob management for the Fairlawn location.
· IT related shipping and receiving in the Fairlawn location.
· Conference Room Support/Knowledge.
· Manage IT related stock in the Fairlawn location.
· Setup and maintain accurate employee data in Active Directory.
· Organize and maintain cleanliness of the corporate data center.
· Assist the Senior Systems Engineer as needed.

Technical / Functional Skills & Qualifications:

  • 2 years of experience working in a help desk environment
  • Proficiency with a MAC and IOS computers
  • Excellent oral communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues

Job Type: Full-time

Pay: $40,000.00 - $48,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Akron, OH 44333: Reliably commute or planning to relocate before starting work (Required)


  • Help desk: 2 years (Preferred)
  • Windows: 1 year (Preferred)

Work Location: One location

Job Summary


Full Time


Durable Manufacturing


$46k-60k (estimate)









500 - 1,000








$50M - $200M


Durable Manufacturing

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About Koroseal Interior Products

Koroseal Interior Products manufactures and sells wallcovering and interior products.

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The following is the career advancement route for IT Service Desk Technician positions, which can be used as a reference in future career path planning. As an IT Service Desk Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Technician. You can explore the career advancement for an IT Service Desk Technician below and select your interested title to get hiring information.

If you are interested in becoming an IT Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Service Desk Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Service Desk Technician job description and responsibilities

Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.

04/18/2022: Anderson, IN

Responds to customer queries to provide technical assistance.

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Solve problems without redirecting users.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Service Desk Technician jobs

Requires customer service experience and knowledge of software, printers and mail.

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Proven experience as a help desk technician or other customer support role.

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Most service-related careers require some degree of conflict resolution skills, especially tech support.

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Step 3: View the best colleges and universities for IT Service Desk Technician.

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