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Customer Success Associate
KORE Software New York, NY
Full Time | IT Outsourcing & Consulting 9 Months Ago
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KORE Software is Hiring a Remote Customer Success Associate

Customer Success Associate – New York, Denver, Remote

KORE Software is looking for an organized, energetic, and driven teammate to join our growing team as Success Technical Specialist. In this full-time position, you will work closely with senior members of the Success team who manage over 100 Major League team accounts, various other sports and entertainment accounts, and growing set of brands. The Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty by consulting on the best practices within the industry, and in utilizing the KORE product. As a Success Technical Specialist, you will master the implementation and configuration of each KORE product along with any associated best practices. From there you will work to provide comprehensive solutions designed to help clients optimize their operation and harness fan data.

Duties and Responsibilities:

  • Support the greater Success Team in onboarding multiple clients simultaneously.
  • Identify and implement efficiencies through all aspects of the onboarding process including planning, customer setup, training, and post-launch support.
  • Proactively create, improve and maintain customer self-help and best practice guides.
  • Assist in increasing adoption & product usage, while recognizing the need to solve uniquely different problems related to specific business objectives.
  • Investigate and solve customer questions during initial onboarding process and ongoing for existing accounts.
  • Effectively manage project milestones and communicate overall onboarding timelines.
  • Improve and maintain the use of ongoing educational resources – fostering 1:M communications leveraging best-in-class content.
  • Maximize efficiencies across CSX Team; allowing for more meaningful, strategic 1:1 interactions.
  • Optimize KORE’s onboarding experience for brands, a growing vertical in the business.
  • Travel to customer locations for all relevant aspects of the onboarding and training process.

Basic Qualifications:

  • 1-3 years of work in product implementation, account management, consulting, or strategy roles
  • Previous experience at a sports/entertainment and/or SaaS/technology organization
  • Comfortable working in a fast-paced, collaborative environment
  • Outstanding oral and written communication skills
  • Analytical, critical thinking, and organizational skills are a must
  • Salesforce and/or Microsoft Dynamics experience is preferred
  • Familiarity with project management tools such as Trello, Monday, or Jira is preferred

What You’ll Need to Be Successful:

  • Extremely organized as you investigate multiple unrelated business objectives
  • Open-minded desire to learn, grow and adapt as your responsibilities evolve
  • Ability to function and contribute within a team while also having willingness to individually successfully accomplish tasks
  • The ability to prioritize and manage your own workload
  • Be a good listener; focus on building trusted relationships with customers
  • Effective time management with a focus on completing essential tasks critical to ensuring customer satisfaction

We Provide

  • Medical, vision, and dental insurance
  • Peer to peer recognition program
  • Cell Phone Allowance
  • 401K

Salary Range: $55,000 to $65,000 (dependent upon experience)

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

06/25/2022

EXPIRATION DATE

09/26/2022

WEBSITE

koresoftware.com

HEADQUARTERS

NEW YORK, NY

SIZE

100 - 200

FOUNDED

2002

TYPE

Private

CEO

MATT SEBAL

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About KORE Software

Kore Software is a developer and provider of business management software for sports and entertainment industry.

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The job skills required for Customer Success Associate include Planning, Written Communication, Customer Satisfaction, Organizational Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Associate job description and responsibilities

Customer success associate look out for their customer’s business and work with them to find solutions to pain points.

02/16/2022: Provo, UT

They're also able to provide the technical product support and training necessary to keep their customers happy.

02/27/2022: Anchorage, AK

Customer Success Associate are responsible for creating loyal customers who come back again and again.

03/18/2022: Santa Barbara, CA

On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.

03/06/2022: Pocatello, ID

Customer associates look out for their customer’s business and work with them to find solutions to pain points.

02/11/2022: Akron, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Associate jobs

The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.

01/19/2022: Kansas City, KS

Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.

02/11/2022: Oakland, CA

Develop a customer success strategy to be successful for this position.

01/05/2022: Ann Arbor, MI

Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.

02/26/2022: Norfolk, VA

Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.

04/02/2022: Fort Collins, CO

Step 3: View the best colleges and universities for Customer Success Associate.

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