Description

POSITION SUMMARY:
Accountable for both provision of quality nursing care, provider-team, and clinical staff duties to assure excellence in patient care and customer service. Responsible for performing within scope of practice under the clinical guidance and direction of Clinical Director and adherence to orders directed by the medical provider to promote positive outcomes.

ESSENTIAL JOB FUNCTIONS:

Acts as a member of the KCHC Healthcare Team in the provision of health services to individuals, families, and/or their communities. Works collaboratively with patients and their caregivers—to the extent preferred by each patient—as well as with other members of the KCHC Healthcare Team to accomplish shared goals within and across settings to achieve coordinated, high-quality care. Provides ongoing guidance, support and education to other members of the KCHC Healthcare Team as it pertains to ensuring effective, quality primary care for KCHC patients and their families.

Demonstrates competency in all “Medical Assistant” job functions.
Provides direct and/or indirect patient care:
Provides ongoing physical and psychosocial data gathering.
Assesses patients for urgency of needs and prioritizes by acuity.
Demonstrates technical skill when providing patient care.
Implements protocols as published.
Prioritizes phone calls and assists all callers expediently and professionally.
Assesses patient’s knowledge base and learning style and provides patient education as needed or requested.
Accurately documents all patient contact in Electronic Medical Record (EMR).
Utilizes communication skills effectively.
Assists the clinic in adhering to all regulatory requirements and guidelines.
Performs venipunctures as requested and other basic in-house lab tests.
Communicates significant patient findings/changes to the appropriate provider on a timely basis.
Administers immunizations and other medications (PO, SL, SQ, IM, IV) as ordered.
Initiates IV access and monitors IV hydration therapy following competency verification.
Makes appropriate referrals to other facilities.
Provides clinical clerical support.
Answers phones, prepares charts, sends letters as needed/requested by provider, and completes lab requisitions.
Medication Refill functions:
Organizes prescription refill process to make it customer friendly, reliable, and expedient.
Works collaboratively with local pharmacies.
Reduces re-work, phone calls and confusion around refill process.
Limits the access points for patients to obtain refills.
Delivers consistent message to patients regarding process, time frames and access for refills.
Adds telephone triage duties to this the refill role, time permitting.
Completes the evaluation, research and data presentation of refill requests to providers and staff and assures process follow-through.
Conforms to safety policies, general housekeeping practices.
Demonstrates sound work ethic, flexibility, and shows dedication to the position and the community.
Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
Conforms to KCHC policies and HIPAA regulations.
Performs other related duties, as assigned, that support the overall mission and vision of Kodiak Community Health Center.

Qualifications

ESSENTIAL JOB QUALIFICATIONS/SKILLS:

(Any equivalent combination of knowledge, skills, abilities, education, and experience)

Education: Graduate of an approved school of practical nursing.

Experience: Two years experience in Community Health, Public Health, Family Practice, Obstetrics, Pediatrics, or Emergency Room preferred. Strong triage skills required.

Licensure/Certification: Current Alaska State LPN license. ACLS preferred. Must possess current BLS certification upon hire or obtain one within 6 months of date of hire.

Other Qualifications:

Communication:

Ability to effectively communicate, verbally and in writing, with all levels of staff personnel.

Collaboration:

Team-oriented and able to work collaboratively with staff. Strong problem-solving and time-management skills.

Ability to work independently in a fast-paced, medical office environment with frequent interruptions, public contact, and occasional crisis situations.

Ability to maintain strict confidentiality with sensitive medical information and foster an ethical work environment.

Ability and willingness to carry out responsibilities in accordance with the organization's policies and applicable laws.

Cultural Competence:

Demonstrates complete understanding and responds effectively with sensitivity to special populations served by KCHC. Special populations include, but are not limited to, those defined by race, ethnicity, language, age, sex, sexual orientation, economic standing, disability status, migrant, homelessness, seasonal workers, and the uninsured.

Attendance: Regular attendance and punctuality is expected and required.

English Language: Must be able to read, write, and speak English.