Kobalt Intro:

​Kobalt is one of the world’s largest, most innovative music companies, using technology to power creative freedom, transparency, ownership and control for artists, songwriters, publishers, and labels.

Founded in 2000 by Swedish entrepreneur Willard Adhitz, the startup built a platform to maximize efficiency, accuracy, and transparency across the billions of micro-payments collected in today’s highly complex digital world. As the traditional music companies fought technology and contracted, Kobalt embraced it and grew, building an infrastructure and world-class creative team purposely designed to usher in the streaming era, along with a more fair, rewarding music business for creators. Our technology enables them to access royalty payments 4x faster while also maximising the royalty collection amounts.

With over 400 employees in 12 offices around the world, Kobalt today represents over 31,000 artists and songwriters, 700,000 songs and 600 publishing companies. Kobalt is proud to work with artists, songwriters, and companies like Childish Gambino, Max Martin, Paul McCartney and MPL Communications, Disney Music Group, and many more.

Context:

​​Kobalt continues to grow 3x faster than the market and as such has a continuous focus on scaling out its systems, products and services to cope with the increasing demand. One of the key opportunities for Kobalt is to address the masses of songwriters that are reasonably early in their careers and as such struggle to get representation from strong publishers. As most publishers depend on primarily manual processes, the cost of service usually outweighs the revenue potential that those songwriters would generate. Through technology, Kobalt aims to reduce the cost of service for each individual songwriter, making it viable to support large numbers of songwriters at a marginal cost.

The IT team is a global team of 7 that reports to the VP for Information Technology, forming part of the wider KTech engineering function. We provide support for in excess of 400 people across 10 global locations.

We are looking for a highly motivated individual to join our team of 7 who will play an integral part in helping shape an ever evolving support environment. Reporting to the Service Desk Manager the IT Support Engineer will be responsible for independently providing onsite support to our NYC office as well as working as part of a global team of 4 to provide remote support to the rest of Kobalt’s offices and employees.

Areas of focus will include:

• Providing day-to-day onsite and remote support to all levels of staff
• Management of incidents and requests through a ticketing system
• Day-to-day support of meeting room and event equipment
• Support all IT aspects of our Joiners & Leavers process
• Asset Management and maintaining accurate asset reports
• Assisting with global projects including a hardware refresh.
• Assist with the upcoming office relocation project
• Contribute to our growing employee and technical knowledge base
• Look to continually improve the systems, services, and processes we use to support our customers and make their experience as easy and efficient as possible.

Essentials:

• Experience in triaging and handling tickets through a ticketing system
• Team player but also able to work independently
• Customer focused
• 2 years experience in providing IT support in a business environment
• Troubleshooting, technical, and problem solving skills
• Knowledge of security best practices
• Passion for automation
• Demonstrable knowledge of administering Google Workspace, Okta, Jamf, and Intune in a mixed Windows & Apple Mac environment (75/25)
• Asset Management, recording, and reporting of inventory

Ideal / Nice to have:

• ITIL environment & change management exposure
• Slack and Zoom administration
• Freshservice experience

The range provided is for NYC-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NYC may differ based on the cost of labor in that location. Pay range: $60,000 - 67,500