Knowledge Management, Inc. (KMI) is a Small Disadvantaged Business (SDB) providing Information Technology, Cyber Security, Data Analytics and Professional services to the Federal markets. Since 1998, our solutions and services have improved our client's performance and operational effectiveness, while reducing costs and mapping technology needs for tomorrow's requirements.

Title: System Administrator

Location: San Diego, CA (San Diego Passport Agency)

Estimated Contract Duration: Base year 6 (1 - year options)

Clearance: Active Secret clearance

Experience/Education: Bachelor's degree and 2 to 4 years or MS degree and 0 to 2 years' experience or high school diploma/equivalent and 6 years' experience.

Certifications: CompTIA A , Network , and/or Security Certifications

Shift: Day/First shift, approximately 7am - 3pm, Monday-Friday. Exact hours to be established by site lead.

Responsibilities

Knowledge Management, Inc. is seeking a Systems Administrator to join our team of qualified and diverse individuals. The qualified applicant will become part of Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, for the Bureau of Consular Affairs (CA). This initiative is intended to provide IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.

The ideal candidate will work with minimal direction as a seasoned resource. Installs, configures, troubleshoots, resolve complex issues, and supports ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-The-Shelf (COTS) / Government-Off-The-Shelf (GOTS) technology. Responsible for providing all Domestic Consular facilities with technical expertise supporting the HW/SW located at the Domestic Consular/Passport facilities. The scope of this effort is to provide IT Operations and Maintenance support for the HW/SW platforms on which Consular Affairs (CA) IT systems reside and operate at the Passport Offices and Agencies. The SA provides support at domestic Consular facilities working closely with the Government SAs as requested. The SA shall support the ISSO and ensure that security and internal controls are handled in accordance with DOS policies and procedures. The SA shall ensure that all problems/incidents are logged into the Ticket Management System and managed in accordance with the requirements specified by the government.

Day to Day Work Responsibilities:

• The position requirements described below supports the Systems Administrator position. The candidate should have demonstrated experience working at a client site in a high stress environment and deliver measurable results.
• Provide planning, installation, training, support, monitoring, and maintenance of HW (server and workstation builds) and software including all Consular Affairs applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.) security/vendor patches/updates/vSphere Installation Bundle (VIBs), and SQL databases.
• Coordinate and inform CA/CST management of all risks impacting IT related services including but not limited to, power outages, environmental changes, natural disasters (fire/flood), employee accident or deliberate acts, maintenance, or third-party vendor actions. Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW.
• Perform back-ups, restores, purges and on-going management of data, systems, software and HW.
• Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
• Provide server/workstation security services.
• Provide remediation of vulnerabilities and ensure Symantec Endpoint Protection (SEP) compliance on all required devices.
• Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.
• Provide all Active Directory service/user account and password administration, and Active Directory user privilege administration and badge logon administration.
• Knowledge of NTFS and share permissions; distribution/security group management.
• Knowledge of DHCP, Print Server and Exchange/O365 management.
• End user software and Office application support.
• Create, maintain, track, and communicate configurations and/or changes of configurations in HW, SW, data, permissions (or security-related information), etc.
• Develop, maintain, and communicate diagrams, system configurations and technical documentation.
• Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
• Document, track and report on the support provided to the Consular facilities (inclusive of all levels of support and all Consular facilities); report and follow-up on all trouble calls.

Qualifications

Basic Qualifications:

• US Citizenship and an active SECRET Government Security Clearance.
• Bachelor's degree and 2 to 4 years or MS degree and 0 to 2 years experience or high school diploma/equivalent and 6 years experience.
• Systems Administrator experience in a Windows-based environment.
• 6 years of professional IT support experience.

Preferred Qualifications:

• Strong Systems Administrator experience in a Windows-based environment.
• Knowledge and understanding of Cisco switching and routing technologies.
• Experience with ServiceNow or Remedy Ticket Management System.
• Experience with IBML Scanner Appliances.
• Experience with Entrust MX6000/MX6100 Card Printer Appliances.
• Experience with Intermec PM43 Label Printers.
• CompTIA A , Network , and/or Security Certifications.

Education:

• BA/BS Information Technology - Degree in Information Technology

Shift/Hours: Day/First shift, approximately 7am - 3pm, Monday-Friday. Exact hours to be established by site lead.

Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

COVID-19 Vaccination Requirement. Subject to applicable law, all prospective hires will be required to provide proof of COVID-19 vaccination (fully vaccinated) as a condition of employment. Reasonable accommodations based on medical proof or religious beliefs will be considered.

E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement. Knowledge Management aims to be a supportive workplace in all aspects of diversity, including accommodating those with additional needs. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.