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System Administrator

Buffalo, NY | Full Time
9 Days Ago

Job Description

Knowledge Management, Inc. (KMI), a small business founded in 1998, provides world-wide mission critical services to the US Federal government. Our services include:

Enterprise Information Technology; Logistics; Education; Program Management

Title: System Administrator - Buffalo, New York

Locations: Buffalo Passport Agency

Required clearance: Secret (Active)

Work Status: US Citizen

Estimated Contract Duration: Base year 6 (1 - year options)

Experience/Education: Bachelor's degree and 2 to 4 years of Systems Administrator experience in a Windows-based environment or high school diploma/equivalent and 6 years of professional IT support experience.

Certifications: CompTIA A , Network , and/or Security Certifications

Shift: 1st Shift (8:00 am - 4:00 pm)

KMI is seeking a Systems Administrator to join our team of qualified and diverse individuals. The qualified applicant will become part of Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, for the Bureau of Consular Affairs (CA). This initiative is intended to provide IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.

The ideal candidate will work with minimal direction as a seasoned resource. Installs, configures, troubleshoots, resolve complex issues, and supports ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-the Shelf (COTS)/ Government-off-the-Shelf (GOTs) technology. Responsible for providing all Domestic Consular facilities with technical expertise supporting the HW/SW located at the Domestic Consular/Passport facilities.

The scope of this effort is to provide IT Operations and Maintenance support for the HW/SW platforms on which Consular Affairs (CA) IT systems reside and operate at the Passport Offices and Agencies. The SA provides support at domestic Consular facilities working closely with the Government SAs as requested. The SA shall support the ISSO and ensure that security and internal controls are handled in accordance with DOS policies and procedures. The SA shall ensure that all problems/incidents are logged into the Ticket Management System and managed in accordance with the requirements specified by the government.


  • Day to Day Work Responsibilities: The position requirements described below support the Systems Administrator position. The candidate should have demonstrated experience working at a client site in a high stress environment and deliver measurable results. Provide planning, installation, training, support, monitoring and maintenance of HW (server and workstation builds) and software including all Consular Affairs applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.) security/vendor patches/updates/vSphere Installation Bundle (VIBs), and SQL databases.
  • Coordinate and inform CA/CST management of all risks impacting IT related services including but not limited to, power outages, environmental changes, natural disasters (fire/flood), employee accident or deliberate acts, maintenance or third party vendor actions.
  • Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW.
  • Perform back-ups, restores, purges and on-going management of data, systems, software and HW.
  • Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
  • Provide server/workstation security services.
  • Provide remediation of vulnerabilities and ensure Symantec Endpoint Protection (SEP) compliance on all required devices.
  • Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.
  • Provide all Active Directory service/user account and password administration, and Active Director user privilege administration and badge logon administration.
  • Create, maintain, track and communicate configurations and/or changes of configurations in HW, SW, data, permissions (or security-related information), etc.
  • Develop, maintain, and communicate diagrams, system configurations and technical documentation.
  • Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
  • Document, track and report on the support provided to the Consular facilities (inclusive of all levels of support and all Consular facilities); report and follow-up on all trouble calls.

Preferred Qualifications: Strong Systems Administrator experience in a Windows-based environment Knowledge and understanding of Cisco switching and routing technologies Experience with ServiceNow or Remedy Ticket Management System

Benefits we provide

At Knowledge Management, we care about every team member and offer a positive culture, competitive compensation, and a comprehensive benefits package including:

Medical Insurance, Dental Insurance, Vision Insurance, Short/Long Term Disability Insurance, Group Term Life Insurance, 401k Retirement Plan, 11 Paid Federal Holidays, 80 hours paid vacation leave, 40 hours paid sick leave

Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

COVID-19 Vaccination Requirement. Subject to applicable law, all prospective hires will be required to provide proof of COVID-19 vaccination (fully vaccinated) as a condition of employment. Reasonable accommodations based on medical proof or religious beliefs will be considered.

E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement. Knowledge Management aims to be a supportive workplace in all aspects of diversity, including accommodating those with additional needs. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.

Company Overview

  • Website knowledgemanagement.net
  • Headquarters TYNGSBORO, MA
  • Size 200 - 500
  • Founded
  • Type Private
  • CEO PRASAD POLAVARAPU
  • Revenue $10M - $50M
  • Industry Software & Networking
  • About knowledge management, inc.

Skills for System Administrator

The job skills required for System Administrator include Active Directory, Installation, Cisco, Planning, Technical Support,and Initiative etc. Having related job skills and expertise will give you an advantage when applying to be a System Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by System Administrator. Select any job title you are interested in and start to search job requirements.

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Career Path for System Administrator

The following is the career advancement route for System Administrator positions, which can be used as a reference in future career path planning. As a System Administrator, it can be promoted into senior positions as a Systems Administrator III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary System Administrator. You can explore the career advancement for a System Administrator below and select your interested title to get hiring information.

How to Become a System Administrator

If you are interested in becoming a System Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a System Administrator for your reference.

Step 1 Understand the job description and responsibilities of a System Administrator

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Step 2 Knowing the best tips for becoming a System Administrator can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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