Clearwater positions open to candidates located in greater Tampa Bay area.

The Technical Writer position is responsible for creating and maintaining high-quality articles, tutorial videos, and product UI text to support KnowBe4’s products, features, and services.

Responsibilities:

• Interview subject-matter experts (SMEs) to gather information for technical documentation
• Work with Product Managers to develop and review text for product UI
• Attend meetings for assigned projects to represent Technical Content
• Create and maintain technical documentation and tutorial videos for customers to support KnowBe4’s products and services
• Respond to internal requests for documentation additions and updates
• Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more
• Track any updates or changes to KnowBe4’s products and services in our change log and release notes

Minimum Qualifications:

• Bachelor’s Degree (Technical Communication, English, or related field preferred) preferred but not required
• Minimum 1 year experience in technical writing
• Minimum 1 year experience in UX writing preferred
• Experience with Google Docs
• Experience with Microsoft Office (Word and Excel)
• Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills
• Ability to present and break down complex technical concepts in an easy-to-understand manner
• Intermediate knowledge of HTML/CSS preferred
• Self-motivated with excellent time management and organization skills
• Ability to write collaboratively or independently
• Ability to adjust to shifting priorities in a fast-paced environment
• Familiarity with writing English for a global audience
• Knowledge of Zendesk and Jira preferred
• Experience with Agile software development methodology preferred