Overview

Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM). Our company’s focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients’ investment, ultimately improving people’s lives. The Knipper Vision: Create the shortest path between patient and therapy.

Join the growing Knipper family today!

The Technical Support Specialist is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions.

Responsibilities

• Responsible for converting and installing new hardware and software.
• Make recommendations for improvements in computer systems.
• Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals.
• Troubleshoot all hardware (computers, printers, etc.) and software for anomalies.
• Assist users to resolve computer related problems such as inoperative hardware or software.
• Train workers in use of new software and hardware.
• Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software.
• Maintain computer hardware and software inventories and coordinates asset management tracking with finance.
• Coordinate cable installations, new hubs/switches and new computers for additional workstations.
• Manage assigned Help Desk tickets to meet service levels.
• Assist with phone system support.
• Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.

Qualifications

• High School diploma and/or technical degree/certification
• Minimum of four (4) years of work experience in an IT related position
• Excellent verbal and written communication skills
• Excellent problem-solving and customer service skills
• Ability to balance multiple priorities to meet expected response deadlines
• Ability to work independently and as a member of a team
• Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products
• Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory
• Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365
• Occasionally lift, carry, and move up to 35 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.