Overview

Join a growing company!!!

At Knipper, our most valuable resource is our people. Our employees are what differentiate us most from our competition.

We want every Knipper employee to be successful in their career, to learn and grow, and to be well compensated for their efforts.

Family-culture! Supportive team! 

Impact a patient’s life!

Our vision is to CREATE THE SHORTEST PATH BETWEEN PATIENT AND THERAPY

The Client Service Analyst works under direct supervision of the Account Manager and/or Program Manager and is responsible for day-to-day operations of assigned client programs at that tactical level.

This is a hybrid role based out of our Somerset, NJ office

Responsibilities

• Generate work orders and reports
• Assist in inventory reconciliation
• Preparation of client reports
• Process special client requests
• Provide internal clients with email, fax, and phone support
• Prepare samples for client approval
• Monitor inventory levels and back order situations
• Set up job folders, filing and records storage procedures
• Complete other program management tasks as identified by the Program Manager or Account Manager
• Execute needed deliverables in a timely, efficient, and cost effective manner providing the highest level of customer service
• Maintain Re-Source Hours and accurately capture billable, non-billable, and overtime hours

Qualifications

Qualifications

• Associates degree preferred
• 1-2 years work experience in an office environment
• Experience within the pharmaceutical industry preferred
• Strong verbal and written communication skills
• Strong working knowledge of Microsoft Office, especially Excel and Word
• Detail oriented with high level of customer service skills

Hybrid position based out of our Somerset location

J. Knipper and Company is an Equal Opportunity Employer

client service coordinator, client needs, sample management, marketing support coordinator, client program manager, pharmaceutical, brand, product