As Kleer’s Onboarding Specialist, you will be responsible for implementing successful membership plans for our new customers. A successful and seamless implementation is critical to establishing the long-term success of an account. The ideal candidate will be able to consult with practices in a meaningful way while being tenacious enough to ensure they execute on a plan to implement best practices. This position will report directly to the VP of Customer Success and requires extensive collaboration with the Kleer Sales team and Kleer Growth team.

In addition to base salary this position offers employee equity and a $21,000 variable at 100% of plan.

*This is a remote position with the ability to use our office for meetings, team events, or a workspace as needed.*

The Day-to- Day

You will be responsible for implementing successful membership plans with new independent dental office accounts. This includes (but is not limited to):

• Drive activation and set-up of new dental practices nationally on the Kleer platform
• Evaluate and consult on fee schedules to determine appropriate pricing for membership plans for practices in different localities
• Apply “Smart Pricing” principles to ensure practice profitability and patient savings
• Use your expertise to guide practices in making decisions that will lead to successful plans
• Think outside the box to incorporate unique requests practices may have, that are not “standard” parts of our membership plans
• Train key stakeholders at dental practices on how to use the Kleer platform while ensuring the teams understanding of the membership plan and its benefits.
• Champion practice success through ongoing support to dentists and their office staff in the first 60-90 days as they start gaining momentum
• Communicate consistently with dental teams to stay ahead of questions or concerns
• Implement a plan for practices to meet and exceed expected goals
• Monitor underperforming accounts and provide guidance to overcome roadblocks to get them back on the road to success
• Advocate for the customer to ensure their needs are top of mind when developing new releases to the Kleer platform
• Put your creativity to the test when working alongside internal teams to create materials and develop solutions for practices

To Be Successful

Do these things sound like you? Yes? Good — you’re well on your way to being a successful Onboarding Specialist for Kleer!

• Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!)
• You have a minimum of 3 years of experience with implementation and account management
• You have a successful track record of helping customer implement new technology/processes/tools, etc., customer relationship building, and have a passion for helping customers be successful (even when it gets tough!)
• You must be extremely organized and thrive in a macro management environment
• And you have a Bachelor’s Degree in anything. We mean it! Business, History, Cooking (actually, that could be incredibly useful)… anything.

To Thrive

We’re an entrepreneurial, creative, and passionate group — and if these things sound like you, you won’t just fit in. You’ll thrive with us.

• You’re entrepreneurial and self-driven at heart and have a goal-oriented mindset that thrives in fast-paced, innovative environments
• You’re looking for an opportunity to speak up or contribute ideas to everyone on the team including the CEO
• You take pride in coming up with and executing on new ideas
• You are a team player that enjoys working with others
• You are open minded and positive; even when you are faced with challenges, you look at how to overcome versus focusing on how difficult the issue might be

The Kleer Advantage

If you’re asking yourself “what are the perks of working at Kleer?” Don’t worry. We’ve got you covered.

• Kleer is a Best Places to Work recipient — because we understand the meaning of work hard, play hard!
• You’ll get some skin in the game with employee equity
• We stand behind and celebrate our core values: passion, entrepreneurship, authenticity, empathy, excellence, and optimism
• There’s transparent communication from the top down
• You’ll have a collaborative, smart, and forward-thinking team to share ideas with
• You’ll have direct, meaningful impact as we scale
• There are fun, quarterly off-site team building events
• We have a casual dress code
• We offer hybrid and remote work schedules
• And we’ve got you covered on all of the most important benefits: health, 401k match, wellness, disability, employee discounts, time away — and more!

Our Commitment to You

Be yourself. Always.
We want you to apply even if you do not meet every requirement. At Kleer, we are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage.

We want you to be you — because how boring would life be if we were all the same?

About Kleer

Making Oral Care Simpler and More Accessible

As everyone knows, dental health is critical to overall health. Unfortunately, dental insurance is too complicated, too confusing, and too expensive for dentists and patients alike. As a result, 40% of US consumers do not have dental coverage, 50% of US consumers do not visit a dentist each year, and dentists struggle to make their businesses successful managing complicated insurance plans with low reimbursement fees, coverage limits and claims denials.

Company Overview

Our mission is to make professional oral care accessible to everyone while improving dental practice performance.

Kleer is doing something about this. Kleer connects dentists directly with patients and employers, eliminating the inefficiency, cost, and hassle of the middleman. Using the Kleer cloud-based platform, dentists easily design, implement and manage their own dental care plans, offering them directly to patients and employers. The result is affordable, comprehensive dental coverage that works for dental practices and enables patients to get the professional oral care they need.