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Klarna is Hiring a Partner Operations Manager - 2nd Shift Near Columbus, OH
On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.Are you driven by managing and leading teams successfully? Do you want to be a key player to help drive a world-class merchant experience behind the scenes? Perfect - then you should join Klarna’s Partner Operations team! We are currently looking for a new lead/manager for our Partner Operations, NA team in Columbus. The successful applicant will share the market responsibility with 3 other managers who are also based in Columbus. Partner Operations is supporting Klarna’s merchants during the entire lifecycle with Klarna, both during the onboarding and throughout the journey of being live with Klarna. The Partner Operations teams are responsible for several different processes. The team is underwriting, supporting merchants onboarding with Klarna, both in direct contact with the merchants and by configuring their details into our systems. The team also supports already existing Klarna merchants with any question they might have and also by administering the merchant base. At the end of the merchant life cycle the team is also responsible for offboarding the merchants. Our aim is to ensure a smoooth merchant journey by offering exceptional service. In this role, you will lead a team of circa 10 specialists. You will be a part of the Business Operations Competence. 2022 has and is delivering many big challenges and we are preparing for an even bigger 2023!Besides all of the above, we will also offer you an awesome working environment filled with smart and ambitious colleagues. As a co-worker in Partner Operations we care for each other and work as a team in order to reach success! Please submit your CV and cover letter in English. We recommend you to apply as soon as possible as selection and interviews are held continuously. Shift: Between 4pm-8am, flexible. Location: Columbus, Ohio Language: EnglishWhat we offer:Diversity & CommunityWith our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.Ownership & ImpactHere, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space. Trust & CollaborationSuccesses and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success. At Klarna, You can choose between working from the office, remotely within your employment country, or even outside of it for up to 20 working days per year. Flex it up! Additionally, we’re providing each Klarnaut with a contribution and equipment to improve this flexible work life. Use it to glow up that personal home office space, or upgrade those work accessories.Challenges & RewardsWe take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered. About KlarnaSince 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 5,000 employees and is active in 45 markets. For more information, visit Klarna.comIt is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.
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