Summary This position is located within Fleet and Family Readiness Program, Mid-Atlantic Fleet and Family Support Program (FFSP). The position is that of a Work and Family Life (WFL) Specialist. The FFSP is the Navy's primary agency for the delivery of an array of human services programs intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational readiness. Duties Incumbent serves as a non-clinical consultant on a wide variety of work and family life issues and concerns. Interviews, assesses clients' needs and concerns, such as relocation, career resource development, deployment, and personal financial issues. Evaluates and interprets data received from interviews. Identifies and clarifies issues/concerns and determines appropriate referrals either within FFSC or civilian/military community. Assists clients in prioritizing issues and developing plans and goals that are tailored to specific needs and concerns. Provides advice, guidance and additional referral options to clients. Monitors and tracks each case to evaluate and ensure customer service and client satisfaction. Periodically reviews cases with Regional WFL/Education Program Manager or FFSC Site Manager, recommending and carrying out appropriate actions to resolve concerns. Establishes, develops, implements, monitors and coordinates work and family life services and activities, to include Information and Referral services. Establishes objectives, procedures and plans that meet both long- and short-range goals. Using interview data and changing demographics, conducts needs assessments to address programmatic changes. Identifies and analyzes local and national trends and issues, and ensures local services are adjusted to accommodate trends/issues identified. Creates and implements procedures to monitor, track, and document service effectiveness and success. Develops referral policies and procedures between the FFSC, the base, military, and civilian agencies, and prepares memoranda of understanding to formalize agreements and roles. Maintains close liaison with on and off base agencies, establishments, advisory councils, and special emphasis groups. Gathers data, compiles statistics, and reports information to WFL Manager or FFSC Sire Manager for use at installation, regional and DoD levels. Provides guidance and training to other FFSC personnel engaged in related activities to ensure comprehensive service and assistance are offered. Reports progress and makes recommendations of program planning, agency coordination, and follow-up procedures to the WFL Manager or FFSC Site Manager. Maintains close liaison with on and off base agencies, establishments, advisory councils, and special emphasis groups. Requirements Conditions of Employment * Must pass all applicable records and background check. * Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment. * Must possess and maintain a current state driver's license, as travel may be required in the performance of duties (10%). * This position is non-critical/sensitive. Incumbent must be able to obtain and maintain a Secret Clearance Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of social services delivery systems and concepts, principles, and theories relating to one or more of the social or behavioral science fields to assess needs and concerns of clients and understand how social or behavioral patterns or attitudes impact and affect work and family life issues. Must have skill in conducting interviews to establish the nature and extent of concerns and issues, provided assistance in developing goals and plans, and determine appropriate referral services and options. Skill in establishing and maintaining effective working relationships using tact and diplomacy in interacting with Commands, individuals, families, military, and community agencies, and FFSC staff. Skill in working with social service delivery systems in the military and civilian community and gaining knowledge of individual agencies' policies and procedures and establishing agreements. Skill in using various computer software database, spreadsheet, word processing, and network programs such as Internet, Word, Excel, PowerPoint, and other FFSC databases. Ability to collect, evaluate and disseminate information and assess strengths, weaknesses, and needs of serviced population to establish program goals, objectives, and procedures. Ability to communicate effectively, both orally and in writing. Education This position does not have a positive education requirement. Additional information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. The following documents are required at the time of application: * Resume
* Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
* If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
* If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
* If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
* If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 05/08/2024 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create on